KEVIN MORADO
Bell Gardens,CA
Summary
Versatile and results-driven professional with extensive experience at COMPLETE FLEET SERVICES and COMMERCIAL HEAVY DUTY. Excelled in streamlining operations, enhancing customer satisfaction, and managing high-volume invoicing with precision. Demonstrates exceptional organizational skills and vendor engagement, alongside a proven ability to thrive in fast-paced environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager
COMPLETE FLEET SERVICES
10.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Accomplished multiple tasks within established timeframes.
- Performed regular account reconciliations, ensuring accurate record-keeping and identification of potential errors or inconsistencies early on.
- Reduced invoice errors with thorough data entry and verification procedures.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager
COMMERCIAL HEAVY DUTY
07.2014 - 10.2021
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
- Accomplished multiple tasks within established timeframes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
- Maintained accurate billing records resulting in streamlined invoicing processes.
- Managed accounts payable and receivable, ensuring timely payments and accurate billing.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
SOUTHEAST HIGH SCHOOL
South Gate, CANo Degree - Philosophy
East Los Angeles College
Monterey Park, CASkills
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Inventory control
- Staff management
- Multitasking and organization
- Phone and email etiquette
- Inventory management
- Vendor engagement
- Problem-solving
Languages
Spanish
Limited Working
Interests
- Gym Workouts
- I participate in a variety of outdoor recreational activities
- Blogging/Vlogging
- Photography
- Running
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
Timeline
Office Manager
COMPLETE FLEET SERVICES
10.2021 - Current
Operations Manager
COMMERCIAL HEAVY DUTY
07.2014 - 10.2021
High School Diploma -
SOUTHEAST HIGH SCHOOL
No Degree - Philosophy
East Los Angeles College
Similar Profiles
Pablo Joaquin WilkersonPablo Joaquin Wilkerson
Senior Enterprise Relationship Manager at Fleet CompleteSenior Enterprise Relationship Manager at Fleet Complete
Shao Zhi (Joesline) TeoShao Zhi (Joesline) Teo
Business Analyst at Fleet Complete Australia Pty LtdBusiness Analyst at Fleet Complete Australia Pty Ltd
Rogelio SaldanaRogelio Saldana
Data Migration Analyst at Fleet CompleteData Migration Analyst at Fleet Complete