Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Morales

Kevin Morales

New Haven,CT

Summary

Accomplished business leader with a proven track record at Squeaking Clean LLC, adept in strategic planning and team oversight. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating exceptional skills in business management and administrative oversight. Spearheaded innovative marketing strategies, significantly improving service rankings and revenue growth. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

6
6
years of professional experience

Work History

Owner

Squeaking Clean LLC
02.2023 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bar Manager

Four Forks Catering
06.2018 - Current
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Motivated staff to perform at peak efficiency and quality.

General Manager

Parlor Pizza
07.2021 - 03.2023
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Education

Associate of Science - Business Administration

Housatonic Community College
Bridgeport, CT
05.2022

Skills

  • Business Management
  • Administrative Oversight
  • Quality Management Systems
  • Strategic Planning
  • Team Oversight
  • Project Management
  • Project estimating
  • Contract Management
  • Partnership Development
  • Marketing
  • Business Administration
  • Small business operations
  • Business launch
  • Business marketing

Languages

Spanish
Native or Bilingual

Timeline

Owner

Squeaking Clean LLC
02.2023 - Current

General Manager

Parlor Pizza
07.2021 - 03.2023

Bar Manager

Four Forks Catering
06.2018 - Current

Associate of Science - Business Administration

Housatonic Community College

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Kevin Morales