Kevin Morales

As an Information Technology Specialist I am responsible for maintaining, processing, and troubleshooting Army computer systems and operations.

• Created new accounts, reset passwords, and configured access to servers and file management software for users.
• Kept hardware and software systems current with the latest patches and current licenses.
• Reviewed support cases for technical and troubleshooting accuracy, and identified needed process improvements.
• Troubleshoot hardware issues, and work with service providers to facilitate repairs for end users.
• Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
• Performed system upgrades to ensure optimal performance.
• Resolved complex problems by troubleshooting hardware and software applications.

My primary role as an Automation Support Specialist is to maintain and assist the recruiters with any computer, cell phone, and mobile hotspot issues and requests. My work hours are 40+ hour a week.

• Address any equipment issues and fix them by troubleshooting, configuring, installing, as well as providing maintenance on equipment
• Control system security, and assign roles to individuals based on leadership request
• Implement fixes to restore communications and operations
• Image equipment and assign it to approved individuals, as well as reimaging equipment as needed to resolve complex problems
• Implement guides to help other users with similar problems
• Order, repair, or discard equipment based on diagnostic tests and evaluations
• Enhance system security and efficiency through strategic role assignments, troubleshooting, and implementation of targeted fixes for operational continuity
• Provided technical support to customers via phone and email.

As a Wheeled Vehicle Mechanic (91B) my primary responsibility is to perform maintenance and recovery operations on wheeled vehicles and associated items

• Maintain wheeled vehicles, their associated trailers and material handling equipment systems
• Inspect, service, maintain, repair, replace, PMCS, adjust and test wheeled vehicles and equipment systems, subsystems and components
• Service automotive electrical systems, including wiring harness, starting and charging systems
• Perform wheeled vehicle recovery operation
• Knowledge of tools and the proper usage
• Hand tools used are screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, multimeters
• In addition to power tools such as pneumatic wrenches

My primary responsibility as a Sales Associate is to deliver world-class customer service to customers and the right service. My work hours were 40+ hour a week.

• This requires strong interpersonal skills, practical oral/written communication skills, and working well with others
• With these skills, I'm able to help customers with computer usage such as with Microsoft Office (Word and Excel)
• As well as shipping, and notarization needs
• Provide prompt, efficient, and courteous customer service
• Assist customers to determine the best way to ship their packages
• Assist customers with document services
• Pack merchandise for shipment and process the shipment
• Ring sales in a computerized register
• Must be available to work two Saturdays a month
• Maintain a clean, customer-friendly environment in the store and other tasks that are included in job assignments
• Standing, bending, and reaching
• Frequent lifting 1 to 5 pounds and occasional lifting of up to 40+ pounds