Kevin Morales-Folgar
IT Professional
Thornton,CO
Summary
IT professional currently working as a Desktop Support Analyst for the Department of Early Childhood with a proven track record in providing technical support and maintaining secure IT environments. Working towards transitioning towards a position as a Cyber Security Administrator. As a Computer Science graduate my experience gives a wide range of skills helping me pickup new technologies quickly.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Desktop Technical Analyst
Office Of Information Technology (CDLE)
06.2025 - Current
- Provide resolution and assistance for current operating systems.
- Remediate vulnerabilities using Tenable DB for CDLE devices.
- Deploy new or rebuilt computers based on OIT and agency security and operational policies.
- Remediate software vulnerabilities by deploying security updates and version upgrades, and verify compliance after deployment.
- Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.
- Provide resolution, assistance, and limited training to standard supported applications:
- Productivity Software
- Internet Browser applications
- Proprietary applications and systems
- Receive and/or log service incidents into the ticketing system.
- Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside.
- Network troubleshooting/ Firewall troubleshooting
Desktop Support Analyst
Office Of Information Technology (CDPHE/CDHS/CDEC)
10.2021 - 05.2025
- Monitor and follow up on incidents/problems/change orders in the Deskside queue.
- Provide Tier I/II technical support to end-users
- Administer devices using Intune and SCCM.
- Work with Active directory to assure users have proper access to what is needed.
- Deploy new or rebuilt computers based on OIT and agency security and operational policies.
- Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, Java, and other software in the production environment.
- USB and SCCM installations.
- Perform minor scripting to automate applications using Powershell, test code.
Technician/Lead Technician
UBreakiFix By Asurion
01.2018 - 09.2021
- Perform data recovery, work on water damaged equipment, back data up, virus removal, modular part replacement, micro solder.
- Manage and train up to 8 other technicians, Train others in repair process and document repair process.
- Handle more difficult repairs tickets that involve soldering and problem tickets.
Education
Bachelor of Science - Computer Science
Metropolitan State University of Denver
Denver, CO01-2021
Associate of Science - Mathematics
Metropolitan State University of Denver
Denver, CO01-2021
Skills
- Tenable Experience
- Basic SQL Query's
- Comfortable with Windows/Mac os/Linux
- Experience configuring, deploying, and managing devices
- Excellent customer service
- Intune/Entra experience
- Git/SVN Apache Subversion Version control
- Hardware/Software troubleshooting
- Microsoft Endpoint Configuration Manager (SCCM) experience
- Metasploit
- Nmap
- Scrum methodology
- Powershell Scripting
- Servicenow
- Scrum methodology
- Git and SVN version control
- Python scripting
- PowerShell Scripting Experience
- Wireshark Experience
- Crowdstrike Console Experience
- Active Directory experience
- Software automation (PSADT)
Certification
Network+, Microsoft Azure Fundamentals AZ-900 (In progress), Able to obtain Security+ within 6 months of hire.
Timeline
Senior Desktop Technical Analyst
Office Of Information Technology (CDLE)
06.2025 - Current
Desktop Support Analyst
Office Of Information Technology (CDPHE/CDHS/CDEC)
10.2021 - 05.2025
Technician/Lead Technician
UBreakiFix By Asurion
01.2018 - 09.2021
Associate of Science - Mathematics
Metropolitan State University of Denver
Bachelor of Science - Computer Science
Metropolitan State University of Denver