Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kevin Morris

East Orange,NJ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

Beth Isreal Hospital Emergency Department
Newark, NJ
08.2024 - Current
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Counselled patients on potential financial liabilities and payment requirements.

Patient Service Representative

Newark Beth Isreal Hospital
Newark, NJ
01.2022 - 08.2024
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Inputted patient demographic data into electronic health record system.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.

Patient Service Representative

University Hospital Newark
Newark, NJ
01.2017 - 02.2020
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Maintained a clean and organized reception area.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Performed administrative duties such as filing, faxing, photocopying.

Front Desk Receptionist

Huson Blue Print
Irvington, NJ
06.2013 - 03.2015
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Education

Associate of Science - Physical Education

Essex County College
Newark, NJ
05-2013

Skills

  • Routing lab results
  • Medical Billing
  • Eligibility Determination
  • Appointment Scheduling
  • Reception Management
  • Medical filing
  • Appointment confirmation
  • Patient interviewing skills
  • Scheduling appointments
  • Medical insurance
  • Customer Service
  • Medicaid
  • HIPAA Compliance
  • Payment Collection
  • Insurance Verification

Education and Training

other

Timeline

Patient Access Representative

Beth Isreal Hospital Emergency Department
08.2024 - Current

Patient Service Representative

Newark Beth Isreal Hospital
01.2022 - 08.2024

Patient Service Representative

University Hospital Newark
01.2017 - 02.2020

Front Desk Receptionist

Huson Blue Print
06.2013 - 03.2015

Associate of Science - Physical Education

Essex County College
Kevin Morris