Kevin M. Self
Tallahassee,FL
Summary
A leader with an excellent record of management in the hospitality industry. Major strengths, in P&L statements, cost controls, staff organization, staff training and leadership, and most importantly outstanding customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Millwork Specialist
The Home Depot
03.2022 - Current
- Provided expert product knowledge and recommendations to customers, leading to a 40% increase in customer satisfaction
- Collaborated with architects, contractors, and designers to create customized millwork solutions for commercial projects
- Created and delivered compelling sales presentations to potential clients, highlighting the benefits of our millwork products
- Analyzed sales data regularly to identify areas for improvement and develop targeted strategies for increasing sales performance
- Collaborated closely with the marketing department on promotional campaigns targeting specific segments of the millwork market
- Resolved customer complaints or issues promptly by providing effective solutions that met their needs while protecting company interests
- Prepared accurate quotes/proposals based on customer requirements ensuring competitive pricing while maximizing profit margins
- Identified upselling opportunities within existing accounts, resulting in a 25% increase in average order value
- Demonstrated expertise in interpreting architectural drawings/blueprints for accurate quoting and project estimationior
Project Manager
Aleon Inc
03.2021 - 02.2022
- Developed and implemented project management methodologies and best practices, resulting in improved efficiency and productivity across the organization
- Oversaw all aspects of project planning including resource allocation, risk assessment, scheduling, budgeting, and quality control
- Monitored project progress regularly using appropriate tools and techniques; identified potential risks or issues proactively; developed contingency plans as needed
- Managed client relationships by serving as the main point of contact for all project-related inquiries; addressed concerns promptly to maintain high levels of customer satisfaction
- Negotiated contracts with external vendors for equipment procurement or subcontracting services; ensured compliance with company policies and procedures
Catering Chef
Social Catering and Events
11.2018 - 02.2020
- Created and executed customized menus for a wide range of events, including weddings, corporate functions, and private parties
- Sourced high-quality ingredients from local vendors to ensure freshness and flavor in all dishes
- Implemented cost-saving measures by optimizing ingredient usage and minimizing waste
- Ensured compliance with health and safety regulations throughout the food preparation process
- Collaborated with serving staff to coordinate timing of food service for seamless guest experience
- Received consistently positive feedback from clients regarding the quality of food presentation, taste, and overall dining experience
Kitchen Manager
Lucky's Market
01.2016 - 01.2017
- Responsible for supervising all aspects of the Culinary Kitchen, including inventory and ordering
- Assisted in monitoring and controlling all costs and expenses; including maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring ad displays
- Stocked department; including presentation of product, facing, filling, and organization of all product items as set by the Culinary Department schematics as well as ensuring tag and pricing accuracy
- Responded positively to customer's inquiries and assists customers with purchases, information and product selection; requires selling and cross selling of products
- Receive, inspect, and log products for accuracy of shipment, temperature, and quality
- Participate in monthly pre-inventory preparation
- Maintain organization and tracking of all departmental paperwork including inventory control sheets, orders to be filled and accuracy of placed/received orders
Prepared Foods Cook
Whole Foods Market
01.2013 - 01.2016
- Responsible for production of all food items served in the Prepared Food Department
- Oversee the operation of the Hot Food Bar in the store
- Supervise and delegate tasks to Team Members and uphold production and quality standards
- Know and practice all company's food handling and temperature guidelines
- Participate in company's Green Mission
Banquet Captain
Your Secret Pantry
01.2012 - 01.2013
- Responsible for set-up, service and breakdown for all catering events in the hotel
- Wrote the catering menus offered to our clients
- Over saw all F&B operations in the hotel
- Ordered all food items and supply for the F&B department
- Prepared the menus for the complimentary breakfast and dinner
Chef Helper
Your Secret Pantry
01.2011 - 01.2013
- Assist Chef in daily prep of all food for prepackaged meals
- Responsible for all catering events
- Maintaining a clean and safe kitchen at all times
Catering Supervisor
Sodexo Food Service @ FAMU
01.2008 - 01.2011
- Responsible for all front of the house service from start to finish
- Train employees in all catering and service standards
- Scheduling of all catering employees
- Maximize time spent supervising, teaching, and dealing with clients
- Interim Catering Manager for six months
Catering Manager
Gourmet Services, Inc
01.1997 - 01.2004
- Conferred with clients to plan menus and determine size of banquet and decorations required
- Managed all planning, setup and cleanup of banquets serving up to 3,700 people
- Responsible for training, supervision and evaluation of up to 30 banquet staff
Education
Some College - Marketing
Sinclair Community College
05.1976
Skills
- Cleaning practices
- Food Pairings
- Kitchen Organization
- Cooking methods
- Food Preparation
- Safe Food Handling
- Sanitation Practices
- Food presentation
Certification
Safe Serv
- [Area of certification]
- [Name of Certification] [Issuing Organization] [Year Month]
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Team Building Skills Workshop Participation– LeadStrategus or other leadership coaching firms.
- TIPS (Training for Intervention ProcedureS) Certification – TIPS Program on Premise.
- Alcohol Seller/Server Certification - Various state-approved programs.
- ServSafe Food Handler's Certification
Timeline
Millwork Specialist
The Home Depot
03.2022 - Current
Project Manager
Aleon Inc
03.2021 - 02.2022
Catering Chef
Social Catering and Events
11.2018 - 02.2020
Kitchen Manager
Lucky's Market
01.2016 - 01.2017
Prepared Foods Cook
Whole Foods Market
01.2013 - 01.2016
Banquet Captain
Your Secret Pantry
01.2012 - 01.2013
Chef Helper
Your Secret Pantry
01.2011 - 01.2013
Catering Supervisor
Sodexo Food Service @ FAMU
01.2008 - 01.2011
Catering Manager
Gourmet Services, Inc
01.1997 - 01.2004
Some College - Marketing
Sinclair Community College
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