Kevin Mulhall
Saint Johns,FL
Summary
Cross channel sales and strategic partnerships leader with 7+ years driving complex, high-investment deals that require multi-stakeholder and executive sign-off. Proven ability to build C-Suite relationships, articulate compelling value propositions, and advance large pipelines to closed revenue across SMB, mid-market, and enterprise segments. Consistently delivers 99%+ NPS, seven-figure annual earned revenue, and triple-digit pipeline growth through consultative selling, disciplined pipeline management, and cross-functional collaboration with Marketing, Product, Finance, and Legal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager (Microsoft Program)
TechSoup
08.2025 - Current
- Lead strategic programs that enable revenue teams to sell and support complex enterprise solutions, working closely with Sales, Marketing, Product, Finance, and Support to align initiatives to go-to-market priorities.
- Serve as a strategic advisor to senior customers on solution design, investment trade-offs, and long-term roadmap decisions, helping stakeholders justify spend and secure internal approvals.
- Build and deliver executive-level communications, including program summaries, performance readouts, and roadmap presentations to internal leadership and partners.
- Supported a 1,412-opportunity pipeline and contributed to $1,207,313 in revenue with a disciplined focus on data-driven reporting and pipeline health.
- Remote - concurrent sales responsibilities
Senior Account Executive (Digital Sales & Solutions)
TechSoup
04.2024 - Current
- Own full-cycle, high-value sales from prospecting through negotiation and close across diverse budget tiers, tailoring solution packages that combine software, hardware, and managed services for mission-driven organizations.
- Use a consultative, discovery-driven approach to understand business objectives, build long-term relationships with senior and executive stakeholders, and position multi-product solutions that drive measurable ROI.
- Partner with Product Marketing and RevOps to develop and refine pitch materials, customer-facing narratives, and objection-handling playbooks aligned to revenue goals and brand positioning.
- Delivered $733,320 in earned revenue with an average won deal value of $5,952, advancing 670 qualified opportunities through the pipeline while improving velocity and forecast accuracy.
- Sustained 99% NPS through proactive communication, expectation setting, and executive-ready follow-ups that reinforce trust and long-term partnership value.
- Formalized reporting and dashboards (adoption, completion, usage, revenue) to inform strategic decisions and strengthen business cases for ongoing and expanded partnerships.
- Remote
Senior Technical Customer Success Manager
TechSoup
03.2023 - 04.2024
- Served as primary liaison for a portfolio of SMB, mid-market, and enterprise accounts, combining technical depth with commercial acumen to drive renewals, expansions, and long-term retention.
- Led strategic business reviews and executive-level meetings focused on outcomes, value realization, and roadmap alignment, preparing tailored presentations and decision-support materials.
- Partnered with Sales on upsell and cross-sell motions, identifying sponsorship-like and multi-solution opportunities based on stakeholder goals, utilization, and organizational initiatives.
- Maintained 99% NPS while reducing time-to-value through prescriptive onboarding, structured success plans, and proactive issue management.
Technical Customer Success Manager
TechSoup
06.2019 - 03.2023
- Advised organizations on multi-year transformation and investment strategies, helping senior stakeholders evaluate options, mitigate risk, and align budgets with long-term objectives.
- Coordinated with partner organizations and internal teams to deliver complex, multi-party initiatives, aligning timelines, responsibilities, and success measures.
- Built repeatable onboarding and engagement frameworks that improved consistency, accelerated realization of value, and supported scalable relationship growth across segments.
- Generated $733,320 in actual revenue with strong average deal values while advancing 670+ qualified opportunities through a disciplined, stage-based pipeline (FY 2023).
- Contributed to $1,207,313 in revenue on a 1,412-opportunity pipeline (FY 2024) and am tracking toward $1.45M on an 1,100-opportunity pipeline (FY 2025), demonstrating sustained performance in complex sales environments.
- Grew the sales lead channel by 110% between FY 2023 and FY 2025 through targeted outreach, improved qualification, and stronger collaboration with marketing and partner channels.
- Maintained 99% NPS over 4+ years by consistently delivering on commitments, tailoring solutions to stakeholder objectives, and communicating effectively with senior decision makers.
- Selected Sales & Relationship Achievements
Education
Bachelor of Arts - Business Administration
New York Institute of Technology (NYIT)
Old Westbury, NY01.2007
Skills
- Enterprise & C-Suite Sales - Complex, High-Investment Deals - Sponsorship & Partnership Development - Consultative Selling - Executive Presentations - Proposal & Pitch Development - Pipeline Management & Forecasting - CRM & Sales Ops (HubSpot; Salesforce-adjacent workflows) - Cross-Functional Collaboration (Marketing, Finance, Legal) - Account Strategy & Expansion - Relationship Management - Data-Driven Storytelling & Reporting - Contract Negotiation Support Experience
- CRM & Sales Tools: HubSpot; experience working with structured pipeline stages, forecasting, and sales operations processes analogous to Salesforce/KORE environments
- Data & Reporting: Power BI, Excel; creation of KPI dashboards (pipeline health, revenue, adoption, engagement) to support executive-level decision making
- Executive & Stakeholder Communication (presentations, proposals, summaries)
- Cross-functional Collaboration (Sales, Marketing, Product, Finance, Legal, Operations)
- Strategic Account Management & Long-Term Relationship Building
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Fundamentals
- MS-100: Microsoft 365 Identity and Services
- AWS Cloud Concepts
Timeline
Senior Technical Program Manager (Microsoft Program)
TechSoup
08.2025 - Current
Senior Account Executive (Digital Sales & Solutions)
TechSoup
04.2024 - Current
Senior Technical Customer Success Manager
TechSoup
03.2023 - 04.2024
Technical Customer Success Manager
TechSoup
06.2019 - 03.2023
Bachelor of Arts - Business Administration
New York Institute of Technology (NYIT)