Kevin Mull

• Managed daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored team members on best practices for customer interactions.
• Implemented process improvements to enhance operational efficiency and reduce wait times.
• Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
• Addressed customer inquiries and resolved issues to maintain high service standards.
• Analyzed service metrics to identify trends and implement corrective actions as needed.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.

Service vehicles. Oil changes, tire installation, rotations, balancing, battery installation/testing, headlight restoration, running a register, customer service and service writing.

• Operated yard tractors to efficiently maneuver trailers within loading docks.
• Ensured compliance with safety protocols while performing daily switching operations.
• Coordinated with team members to streamline trailer movements and minimize delays.
• Conducted regular inspections of yard equipment to maintain operational readiness.
• Implemented strategies for effective space utilization within the yard area.
• Collaborated with management to identify process improvements for yard activities.
• Contributed to accident prevention efforts by keeping a keen eye on potential hazards and implementing corrective actions when necessary.