Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Murdock

Ooltewah,USA

Summary

Accomplished and versatile Business Office Manager with a strong foundation in office operations, sales execution, and team leadership. Proven ability to streamline back-office processes, foster community outreach, and drive sales growth. Skilled at mentoring teams, managing customer relationships, and enhancing organizational culture. Known for balancing strategic planning with a hands-on, people-focused approach.

Overview

28
28
years of professional experience

Work History

Business Office Manager

American House Senior Living
08.2024 - Current
  • Simplified decision-making with detailed reports for executive team.
  • Resident billing and records.
  • Community invoicing over all departments.
  • Coordinated staff schedules, meetings, and appointments.
  • Assisted in community events and meetings, enhancing team cohesion and corporate culture.
  • General Human Resources ie: payroll, onboarding, benefits, staff development, recognition, conflict resolution, etc.

Project Manager

GeoServices LLC
02.2022 - 02.2023
  • As a project manager I had the task of overseeing various construction projects throughout all stages of development.
  • In the field I conducted tests in regard to soil bearing (DCP and Probe Rod), proofrolls, rebar inspection, fireproof inspection, geo pier and H-Pile installation and verification, footing inspections, among other various duties.

Senior Sales Representative

Jostens
02.2011 - 07.2022
  • Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
  • Expanded new business and developed effective sales and marketing campaigns.
  • Supported sales management initiatives to optimize business development.
  • Made outbound sales calls to contact prospective leads, using effective communication skills and sales pipeline follow through.

Associate Sales Representative

Jostens
03.1997 - 06.2011
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.

Education

Chattanooga State Community College
Chattanooga, TN

High School Diploma -

Ooltewah High School
Ooltewah, TN
06-1994

Skills

    - Relationship Selling & Customer Retention
    - Strategic Sales Planning & Execution
    - Community Outreach & Program Development
    - Team Leadership & Staff Mentorship
    - Public Speaking & Group Presentations
    - CRM Management & Data Reporting
    - Office Administration & Billing
    - Human Resources Support (Payroll, Onboarding, Benefits)

    - Office administration

    - Staff training and development

Accomplishments

  • Growth Earner Award, 2011
  • Rookie of the Year Nominee, 2011
  • Goal Achiever, 2012

Timeline

Business Office Manager

American House Senior Living
08.2024 - Current

Project Manager

GeoServices LLC
02.2022 - 02.2023

Senior Sales Representative

Jostens
02.2011 - 07.2022

Associate Sales Representative

Jostens
03.1997 - 06.2011

Chattanooga State Community College

High School Diploma -

Ooltewah High School

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