Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
27
27
years of professional experience
Work History
President
Shrimp Basket Restaurants
10.2021 - 09.2025
Assisted CEO and leadership team in managing operations of a well-known local seafood brand. Supported teams in implementing cost-saving measures while upholding quality standards. Developed training methods to promote consistent operational performance. Created resources for effective recruitment and leadership development of management teams. Managed daily operations to ensure smooth functioning of the organization while achieving business objectives. Oversaw operations across twenty-three locations, five area leaders, and their teams in three states. Tasks included budgeting, P&L management, staffing, training, menu development, marketing, facilities management, leadership training, purchasing, merchandise sales, and concept rebranding.
Fostered collaborative relationships with local suppliers to improve seafood quality and achieve cost reductions.
Conducted comprehensive training for area leaders on operational best practices, fostering improved consistency and performance across teams.
Implemented safety protocols in accordance with health regulations to ensure a secure environment for staff and guests.
Elevated customer satisfaction levels through dedication to exceptional service and ongoing improvement efforts.
Implemented strategic responses to crisis scenarios, safeguarding operational stability and efficiency.
Regional Director of Operations
Hopdoddy Burger Bar
03.2019 - 09.2021
Worked with CEO, COO, Investment Group and Leadership Team to grow a popular fast casual burger brand. Responsible for all operations of nine locations and their teams, in three growing markets. Expertly managed the overall operations of the facility encompassing profit and loss forecasting and results, local store marketing, site selection, and relationship building with the home office. Successfully navigated the Region through the challenges of the Covid-19 Pandemic. Kept all restaurants open and profitable during the crisis and positioned the Region for future growth.
Regional Director of Operations
Piada Italian Street Food
03.2015 - 11.2018
Collaborate closely with Owner, Investment Group and Leadership Team to grow a popular fast casual Italian brand. Worked directly with our Development and Facilities Team to find prime sites and build new restaurants. Responsible for twenty-two new restaurant openings in 24 months. Responsible for all operations of 3 Market Partners and their teams, in six growing markets. Expertly manage the overall operations of the facility encompassing profit and loss forecasting and results, local store marketing, site selection, and relationship building with the home office team.
Market Partner
P.F. Chang’s
02.1999 - 02.2015
Assume full responsibility in overseeing more than twelve restaurants daily. Take charge of hiring management staff as well as processing terminations as necessary. Facilitate training for the assigned staff to improve their efficiency. Observe strict adherence to the established recipes and procedures to ensure guest satisfaction and increase productivity. Expertly oversee the overall operations of the facility encompassing profit and loss forecasting and results, local store marketing, site selection, and relationship building with the home office.
Education
High School Diploma -
John Jay HS
San Antonio, TX
Skills
General Operations Management Leadership Development and Team Building Customer Service Sales and Marketing Product Procurement Budget Management Human Resources Functions Talent Identification Strategic Planning and Implementation Facility Design and Construction Integrity and ethics Crisis management Project management Sales and marketing Contract negotiation Budget management Business planning Strategic visioning Process improvement Negotiation Contract management Event planning Technological literacy
Interests
Family Activities, Health and Fitness, Home Projects, Cooking
Instructor for Graduate Training Program at National Institute of Education, Sri LankaInstructor for Graduate Training Program at National Institute of Education, Sri Lanka