Kevin Nathaniel
Irmo,South Carolina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Q2C & Amap. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, process optimization & dependability.
Overview
19
19
years of professional experience
Work History
Shipping Clerk/Customer Service Associate
Schneider Electric
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Associate
Lowe's
10.2019 - 11.2022
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended products to customers, thoroughly explaining details.
Shipping and Receiving Supervisor
Dayton Rogers Manufacturing Company
01.2014 - 01.2021
- Oversaw warehouse crew stocking inventory and preparing loads.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Quality Assurance Team Leader
UniCarriers Americas Corporation
11.2006 - 12.2013
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Established metrics, applied industry best practices and developed new tools and processes.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
Education
High School Diploma -
High School Of Telecommunications Arts And Technology
Brooklyn, NY05.1991
Skills
- Preparation of Demonstrations
- Customer Relationship Management
- Exceptional Communicator
- MS Office Proficiency
Timeline
Shipping Clerk/Customer Service Associate
Schneider Electric
03.2021 - Current
Customer Service Associate
Lowe's
10.2019 - 11.2022
Shipping and Receiving Supervisor
Dayton Rogers Manufacturing Company
01.2014 - 01.2021
Quality Assurance Team Leader
UniCarriers Americas Corporation
11.2006 - 12.2013
High School Diploma -
High School Of Telecommunications Arts And Technology
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