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Kevin Nation
Lancaster,TX
Summary
Dedicated machinist with a strong background in CNC operations and team training. Known for exceptional troubleshooting skills and the ability to adapt to changing priorities, ready to support improved manufacturing outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Machinist
Apex Tool Group
Dayton, OH
06.2018 - 06.2023
- Operated CNC machines to produce precision components in accordance with specifications.
- Interpreted blueprints and technical drawings to ensure accurate machining processes.
- Conducted routine maintenance on machinery to minimize downtime and enhance efficiency.
- Collaborated with engineers to troubleshoot machining issues and implement effective solutions.
- Trained new machinists on equipment operation, safety practices, and workflow procedures.
- Led team efforts to maintain optimal inventory levels of tools and materials for machining tasks.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Maximized machine uptime by efficiently scheduling jobs based on priority level and resource availability.
- Improved product quality with meticulous inspection of machined parts against strict industry standards.
Customer Service Representative
Honeywell
Dayton, OH
04.2013 - 06.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Utilized CRM software to track interactions and streamline communication processes.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Mentored new team members on best practices for customer engagement and service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Forklift Operator/Customer Service Representative
Caterpillar
Trotwood, OH
01.2007 - 06.2018
- Operated forklifts safely to transport materials within warehouse environment.
- Conducted regular inspections and maintenance on forklift equipment to ensure safety compliance.
- Collaborated with team members to optimize loading and unloading processes, enhancing workflow efficiency.
- Trained new employees on safe forklift operation and best practices for material handling.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided exceptional customer support, resolving inquiries and issues promptly.
Education
High School Diploma -
Skyline High School
Dallas, TX06-1987
Associate of Science - Computer Support
Kaplan College
Dayton, OH05-1998
Bachelor of Arts - Communications
Knoxville College
Knoxville, TN05-1992
Skills
- Blueprint reading
- Machine operation
- Troubleshooting
- Lathe operation
- Precision machining
- Machine setup
- CNC machine operation
- Machine maintenance
- Manufacturing
- Caliper use
Timeline
Machinist
Apex Tool Group
06.2018 - 06.2023
Customer Service Representative
Honeywell
04.2013 - 06.2018
Forklift Operator/Customer Service Representative
Caterpillar
01.2007 - 06.2018
Associate of Science - Computer Support
Kaplan College
High School Diploma -
Skyline High School
Bachelor of Arts - Communications
Knoxville College