Kevin Naylor
Pleasant View,TN
Summary
Skilled manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
11
11
years of professional experience
Work History
Solar Sales Team Lead
Momentum Solar
01.2020 - 07.2023
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
General Manager
Echo And Rig
01.2013 - 01.2020
- Encouraged, trained and disciplined employees to maximize performance.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
Manager
Starbucks
08.2012 - 01.2013
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed new training initiative to improve skills and develop leaders from within.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Gave input on how to improve training and employee productivity.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coached new team members on job tasks and performance strategies.
Education
High School Diploma -
Foothill High School
Sacramento, CASome College (No Degree) - Business Management
Sierra Junior College
Rocklin, CASome College (No Degree) - Business Management
Sierra Junior College
Rocklin, CASkills
- Issue and conflict resolution
- Contract development and management
- Project management
- Systems and automation applications
- Brand management
- Time management
- High-energy attitude
- Store maintenance
- Employee scheduling
- Flexible schedule
- Superior communication skills
- Strong communication skills
- Adaptive team player
- Organized
- Excellent multi-tasker
Timeline
Solar Sales Team Lead
Momentum Solar
01.2020 - 07.2023
General Manager
Echo And Rig
01.2013 - 01.2020
Manager
Starbucks
08.2012 - 01.2013
High School Diploma -
Foothill High School
Some College (No Degree) - Business Management
Sierra Junior College
Some College (No Degree) - Business Management
Sierra Junior College
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