Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Kevin Nelson

Forney,TX

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle 2,000 claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with all brokers to gain details for processing claims.

Overview

17
17
years of professional experience

Work History

Claims Adjuster

Alacrity Solutions
08.2021 - 12.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Maintained suspicious claims database and prepared reports for supervisors.

Firefighter

Hugo Fire Department
08.2020 - 08.2021
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.

Table Games Manager

Choctaw Casino & Resort
04.2007 - 05.2020
  • Organized and controlled 80 blackjack and poker tournaments every month.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.

Education

Associate of Science - Criminology

Southeaster Oklahoma State University
Durant, OK
05.2006

Skills

  • Database Management
  • Risk Management
  • Microsoft Word
  • Medical Terminology
  • Report Writing
  • Claims Pro
  • Hail and Wind Damage Assessment
  • Settlement Management
  • Advanced Computer Skills
  • Property Adjusting
  • Property Claims
  • Estimate Repair Costs
  • Damage Itemization

Professional References

  

Mr. Bob Barnes

Assistant Table Games Manager

Choctaw Casino and Resort 

4216S. Hwy 69/75

Durant, OK 74701

(580) 916-6329

Bbarnes@choctawnation.com


  

Mr. Michael Dooney 

Head Coach Broken Arrow High School

1901 E Albany St

Broken Arrow OK, 74012

(580) 775-4872

Mikedooney2003@yahoo.com


  

Mr. Hayden Mathews 

I.T. Project Manager

4216S. Hwy 69/75

Durant, OK 74701

(580) 775-5210

hmathews@choctawnation.com

Timeline

Claims Adjuster

Alacrity Solutions
08.2021 - 12.2023

Firefighter

Hugo Fire Department
08.2020 - 08.2021

Table Games Manager

Choctaw Casino & Resort
04.2007 - 05.2020

Associate of Science - Criminology

Southeaster Oklahoma State University

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