Kevin Nelson
Ladson,SC
Summary
Experienced MSgt, Operations bringing 21 years' experience in U.S. Air Force. Technically astute and decisive with good problem-solving and organizational skills. Seeks new professional challenges focused on Management and Leadership.
Overview
20
20
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
West Ashley, SC
09.2023 - Current
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Delivered quality service by assessing, advising and assisting credit union members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Car Salesperson
Stokes Auto Group
, SC
12.2019 - 07.2023
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Managed inventory levels by ordering new cars as needed from manufacturers or wholesalers.
- Managed sales negotiations and financing options.
Program Manager
United States Air Force, USAF
11.2017 - 03.2020
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Collaborated with teams across departments to develop effective strategies for executing programs.
Operations NCOIC
United States Air Force, USAF
01.2015 - 09.2017
- Advised commanders on best practices related to mission accomplishment while minimizing risk exposure.
- Trained and managed new recruits in tactical and combat warfare.
- Managed daily operations of a 150-person team, ensuring all personnel were properly trained and equipped to perform their duties.
Military Working Dog Trainer
United States Air Force, USAF
09.2003 - 01.2015
- Developed and implemented training programs for working dogs.
- Identified areas for improvement within the training program based on performance evaluations.
- Supervised new handlers during initial stages of instruction.
Education
Associate of Applied Science - Criminal Justice
University of Maryland - College Park
College Park, MD08-2017
Skills
- Discipline and Focus
- Troop Training
- Training Management
- Mission Planning
- Crew Leadership
Accomplishments
- Purple Heart, 2012
- NCO of the Month 2016
- SNCO of the Month, 2017
Timeline
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
Car Salesperson
Stokes Auto Group
12.2019 - 07.2023
Program Manager
United States Air Force, USAF
11.2017 - 03.2020
Operations NCOIC
United States Air Force, USAF
01.2015 - 09.2017
Military Working Dog Trainer
United States Air Force, USAF
09.2003 - 01.2015
Associate of Applied Science - Criminal Justice
University of Maryland - College Park