Kevin Nelson
Alexandria,VA
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
Arlington Free Clinic
Arlington, VA
12.2023 - Current
- Streamline data collection, communication, and reporting processes.
- Evaluate existing policies & procedures to identify issues and devised innovative solutions
- Collaborate with clinicians and staff to ensure comprehensive patient care
- Assist with the successful onboarding of new clients, organizations, and employees.
- Schedule item orders, monitored expenses, and maintained supply inventory according to company demands.
Front Office Coordinator
Specialized Orthopedic Services
Vienna, VA
05.2023 - 11.2023
- Managed and organized the front desk office
- Engaged with visitors by answering their questions and addressing any concerns
- Scheduled patient appointments and facilitated the registration process
- Provided detailed explanations of patients' financial responsibilities and invoices.
- Coordinated and organized executive schedules, ensuring efficient use of time
Clinical Administrative Specialist
Direct Orthopedic Care
Addison, TX
05.2021 - 12.2022
- Initiated prior authorization/ precertification requests as per insurance carrier guidelines
- Verified insurance eligibility and benefits coverage.
- Aided patients in obtaining external funding
- Entered data into various department applications and systems
Renewal Care Coordinator
Apple Homecare Supply
Richardson, TX
06.2019 - 01.2021
- Effectively engaged in communication with customers, case managers, insurance carriers, and physicians' offices using different mediums including verbal communication as well as written correspondence via letters and email
- Proficiently handled document preparation, review, and file management
- Updated client information in database and transferred data from hardcopy to a digital database
- Oversaw the timely submission and thorough follow-up of medical documentation.
- Conducted thorough research on intricate cases and implemented appropriate measures.
Education
Associates of Applied Science - Marketing
Austin Community College
01.2017
Skills
- Office Administration
- Administrative management abilities
- Quality assurance and control
- Project Scheduling
- Staff Supervision
- Training Management
- Customer Relations
- Team Training
- Critical Thinking
- Budgeting and cost control strategies
- Scheduling Coordination
- Customer relationship development
- Process Implementation
References
References available upon request.
Timeline
Operations Coordinator
Arlington Free Clinic
12.2023 - Current
Front Office Coordinator
Specialized Orthopedic Services
05.2023 - 11.2023
Clinical Administrative Specialist
Direct Orthopedic Care
05.2021 - 12.2022
Renewal Care Coordinator
Apple Homecare Supply
06.2019 - 01.2021
Associates of Applied Science - Marketing
Austin Community College
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