Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Kevin Newland

Kevin Newland

Gastonia,United States

Summary

Seasoned Entrepreneur with an extensive background in business management, team building, operational management, client handling. Hardworking, dedicated and resourceful leader with 11+ years in the freelance industry and proven ability to provide value and growth wherever placed within a company. Ready to leverage experience and drive to pursue new professional challenges.

Overview

20
20
years of professional experience

Work History

Special Framing - Crew Leader

NVR Building Products
Kings Mountain , NC
02.2020 - Current
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
  • Trained employees in time management and proper ways to complete job duties
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment
  • Settled crew member disputes by addressing problems quickly and providing successful mediation
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects
  • Implemented protocol that boosted efficiency for 7.4% of NVR's employee output in production goals by 50% within 90 days of latest promotion

Producer - Recording Studio Founder

NewLand Recordings
Charlotte , North Carolina
01.2010 - Current
  • Produced, Engineered, Mixed, or Mastered over 90 albums of music
  • Developed custom web pages for opt ins, email list building, product ads
  • Built loyal account base and long-term business relationships
  • Launched creative subscription and split payment based service that increased net profits 200% within 6 months
  • Delegated daily tasks to subcontracted employees, streamlining daily progress and efficiency.
  • Produced educational/tutorial style content for clients and other studio start ups.
  • Spearheaded Forensic Audio enhancement for private investigation firm
  • Affiliated works featured on Billboard Top 100 Music Charts 37 times.
  • Extensive national travel for projects out of state

Manager of E-Commerce - Shipping Operations

Kure Korp
Charlotte, North Carolina
01.2019 - 01.2020
  • Optimized Shopify e-commerce fulfillment strategy.
  • Developed "best customer" profile for ad targeting campaigns.
  • Social Media Content Creator and Manager (Facebook, Instagram)
  • Correspondence with vendors for defective items
  • Shipping & Receiving Oversight for 18 store locations
  • Supplied with company vehicle for personal daily driver as well as for after hours company usage

Insurance Sales Agent

USAA
Spartaburg, SC
03.2018 - 07.2019
  • Customized new and existing policies for high profile members
  • Handled approximately 150 inbound sales-related calls per week to qualify individuals shopping for correct coverage
  • Remote Position

Sales Agent/Shuttle Bus Driver

DTAG OPERATIONS
Charlotte , North Carolina
01.2009 - 11.2009
  • Solved customer challenges by offering relevant products and services for rentals and insurance coverage.
  • Key holder responsible for shift opening and closing operations with a fleet of 1,000 vehicles.
  • Drove shuttle bus to safely transport passengers from airport terminal to offsite rental locations.

Technology -Sales Department Supervisor

Circuit City
Gastonia, North Carolina
10.2007 - 12.2008
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Life Guard

Wesley Acres Swim Club
Gastonia, North Carolina
05.2006 - 09.2007
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Completed basic maintenance and repairs to keep pools functioning properly and within the acceptable chemical balance ratio

Education

Some College (No Degree) - Religion

Charis Bible College
Charlotte NC

Some College (No Degree) - Broadcasting Technology & Psychology

Full Sail University
Lake Mary, FL

Skills

  • Relationship Building
  • Situational Awareness
  • Project Management
  • Mind Mapping
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • POS Systems and Ordering Platforms
  • Content and digital asset management
  • Coachable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl

Timeline

Special Framing - Crew Leader

NVR Building Products
02.2020 - Current

Manager of E-Commerce - Shipping Operations

Kure Korp
01.2019 - 01.2020

Insurance Sales Agent

USAA
03.2018 - 07.2019

Producer - Recording Studio Founder

NewLand Recordings
01.2010 - Current

Sales Agent/Shuttle Bus Driver

DTAG OPERATIONS
01.2009 - 11.2009

Technology -Sales Department Supervisor

Circuit City
10.2007 - 12.2008

Life Guard

Wesley Acres Swim Club
05.2006 - 09.2007

Some College (No Degree) - Religion

Charis Bible College

Some College (No Degree) - Broadcasting Technology & Psychology

Full Sail University
Kevin Newland