KEVIN NGARI

1.

• Directed traffic and kept property frontage free for guests.
• Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
• Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
• Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
• Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
• Relieved guests of luggage and connected with porters for delivery to rooms.
• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.

• Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
• Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
• Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
• Spearheaded initiatives aimed at improving internal processes that directly contributed to increased operational efficiency within the valet department.