Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Nguyen

Oakland,CA

Summary

Began my career in Logistics starting as a warehouse agent. Introduced into the Air Product department recommended by my peers after a couple of years of demonstrating operational excellence in the warehouse. Continued as an Air Export Customer Service agent for 2 ongoing years and eager to explore leadership roles.

Overview

7
7
years of professional experience

Work History

Air Export Agent

Expeditors
09.2021 - Current
  • Streamlined air export processes by implementing efficient documentation and communication procedures.
  • Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service resulting in growing business for the company.
  • Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.

Warehouse Lead

Expeditors
01.2020 - 09.2021
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Oversaw daily operations and shipping and handling processes.

Lead Barista

RareTea
09.2016 - 01.2020
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Education

High School Diploma -

Oakland High School
Oakland, CA
05.2013

Skills

  • Effective Communication
  • Customer Service
  • Time Management
  • Route Optimization
  • Export Documentation
  • Dangerous Goods Handling
  • Air Freight Coordination
  • Problem Solving
  • Computer Proficiency
  • Attention to Detail
  • Team Collaboration
  • Relationship Management

Accomplishments

Employee of the Year

Timeline

Air Export Agent

Expeditors
09.2021 - Current

Warehouse Lead

Expeditors
01.2020 - 09.2021

Lead Barista

RareTea
09.2016 - 01.2020

High School Diploma -

Oakland High School

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Kevin Nguyen