Kevin Nguyen
Albuquerque,NM
Summary
Server of 4+ years with extensive culinary and dietary knowledge offering friendly customer service and restaurant management such as taking care of customers, changing out syrup and co2, notifying manager of items that need to be restocked, cash and credit card handling, maintaining a clean restaurant, and fast service.
Culinary school graduate with artisan bread training. Team player, self-starter, organized.
Defensive Security Guard with in-depth knowledge of New Mexico law and order. Capable of working flexible hours and in extreme weather conditions. Talented at ensuring personnel, building and equipment are secure. An excellent attention to detail and capable of noticing small things that are out of place.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dietary Manager Intern
Advanced Health Care of Albuquerque
Albuquerque, NM
-
- Planned, directed and monitored clinical functions of dietary department.
- Educated patients about therapeutic nutrition, sanitation, food prep and presentation.
- Assessed individual nutritional risk and status.
- Instructed clients in proper meal preparations and diet therapies.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Established and maintained thorough nutritional records and information.
- Interviewed clients to analyze dietary habits and overall health.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Scan Coordinator/Schematic Coordinator
Sprouts Farmers Market Inc, Grocery
Albuquerque, NEW MEXICO
01.2021 - 05.2022
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Arranged consistent shelves, bins and racks by following established planograms.
- Rotated manufacturer products.
- Verified products appeared at correct locations in proper quantities.
Head Server
Viet Taste
Albuquerque, NM
01.2010 - 02.2020
- Consistently provided professional, friendly and engaging service.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Received frequent customer compliments for going above and beyond normal duties.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Routinely removed trash and debris from restaurant.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Emptied and maintained trashcans and outdoor dumpster area.
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely carried large loads of dishes to kitchen for washing.
Baker
Albertsons
Albuquerque, New Mexico
2018 - 12.2018
- Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
- Effectively prepped, stored, rotated and stocked product.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed inventory, labor, expenses and other operational processes.
- Complied with all health and safety codes.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Carefully and attentively took customer orders by phone and in person.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Resolved customer concerns in a positive and constructive manner.
- Set heat and humidity temperatures for proof box.
- Filled out inventory and production sheets and informed head baker of stock levels.
Security Guard
Monte Vista Firestation Bar And Restaurant
Albuquerque, New Mexico
2018 - 2018
- Utilized all physical senses to detect emergency situations and respond to alarms.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Worked both independently and collaboratively to resolve urgent issues.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Investigated all security and safety violations.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Maintained composure while working with high volumes of general public.
Education
Baking Fundamentals Certificate - Culinary Arts
Central New Mexico Community College (CNM)
Albuquerque, NM2017
Culinary Fundamentals Certificate - Culinary Arts
Central New Mexico Community College (CNM)
Albuquerque, NM2017
High School Diploma -
Eldorado High School
Albuquerque, NM2015
Skills
- Culinary expertise
- Outgoing and energetic
- Customer service
- Safe food handling
- Customer service oriented
- Money handling
- Employee training and development
- Fast learner
- Highly observant
- Time management
- Management
- Employee training
- Positive attitude
- Excellent customer service skills
- Cake decorating
- Cash register operation
Certification
ServSafe: Food Protection Manager Certification
New Mexico Alcohol & Gaming Division Server Certification
Timeline
Scan Coordinator/Schematic Coordinator
Sprouts Farmers Market Inc, Grocery
01.2021 - 05.2022
Head Server
Viet Taste
01.2010 - 02.2020
Dietary Manager Intern
Advanced Health Care of Albuquerque
-
Baker
Albertsons
2018 - 12.2018
Security Guard
Monte Vista Firestation Bar And Restaurant
2018 - 2018
Baking Fundamentals Certificate - Culinary Arts
Central New Mexico Community College (CNM)
Culinary Fundamentals Certificate - Culinary Arts
Central New Mexico Community College (CNM)
High School Diploma -
Eldorado High School
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