Kevin Nguyen
Kirkland,WA
Summary
At Boeing, my commitment to enhancing aerospace component quality through meticulous process improvement has been a constant in my recent role. My responsibilities include evaluating product non-conformances and ensuring alignment with rigorous Quality Management System standards, which is a testament to the company's unwavering dedication to safety and reliability.
The team and I perform comprehensive failure and forensic analyses, a skill sharpened by my prior experience as a Manufacturing Analyst, where collaboration with stakeholders and applying process management techniques significantly enhanced production efficiency. Our collective efforts ensure that Boeing's products meet the highest quality benchmarks, reinforcing our reputation as industry leaders in aerospace innovation and integrity.
Overview
13
13
years of professional experience
Work History
Supplier Quality Investigations
Boeing
01.2024 - Current
- Reviews and validates product non-conformances and disposition type, quality procedures and engineering requirements
- Performs analysis to identify and evaluate the quality of products, operations and processes to Quality Management System requirements, applicable company procedures, contract requirements or government regulations
- Applies knowledge of aerospace design, systems and integration to perform failure and forensic analysis of aerospace components and systems
- Trains and mentors fellow employees in the Quality Management System
- Performs root cause analysis on the nonconformance to identify the cause and prevent reoccurrence
- Independently develops, modifies and documents actions to assure problem resolution or to implement corrective/preventive action and documents resolution
- Acquires corrective action on nonconforming plans and hardware/processes
- Negotiates concurrence, obtains commitments for taking preventive and corrective action, prioritizes quality activities and ensures problem resolution
- Reviews and validates the corrective action plans and identifies affectivity to ensure completion
- Reviews and approves Quality planning changes or disposition of nonconformance hardware products/processes
- Reviews and implements corrective action on audit results to ensure media is stored and handled per engineering defined requirements
- Interprets industry standards and provide recommendations for implementation
- Creates analytical reports and coordinates with the responsible parties for internal/external distribution
- Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
Manufacturing Analyst
Boeing
04.2021 - 01.2024
- Applies knowledge of aerospace design, systems and integration to perform failure and forensic analysis of aerospace components and systems
- Present reports to upper level management in all support groups
- Develop and maintain good relationships with stakeholders, customers, and peers
- Provides coordination and oversight of shipside manufacturing operational issues and activities that affect production cycle time, quality, and efficiency
- Defines, documents and interprets product requirements relevant to certification, configuration, data and data management and engineering processes
- Applies process management and process improvement techniques to support root cause and corrective action of repetitive issues
- Providing CM consultation, support, and guidance for all commercial and hybrid programs
- Strong knowledge of airplane manufacturing, Lean principles and the production system standards
- Improved manufacturing efficiency by streamlining processes and identifying areas for improvement.
737 & 777X Manager
Boeing
01.2018 - 03.2021
- Led a team to ensure compliance with contractual requirements, company procedures, and government regulations
- Acquired and managed resources to lead process improvements
- Developed and maintained relationships with customers, stakeholders, and partners
- Developed and executed business plans and policies to improve performance
- Provided training and coaching on quality systems
- Made airworthiness determinations on behalf of the company and regulatory agencies
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Business Development Account Manager
CSG Services
01.2016 - 01.2018
- Achieved many rewards quickly for excelling in email campaigns, channel development, demand generation, partner enablement and advancement, lead generation, events and trainings
- Developed and executed business plans, policies and procedures and developed organizational and technical strategies
- Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners and direct reports
- Regularly worked with Microsoft, Amazon Web Services, Dell, CenturyLink, Oracle, Adobe, Google, Expedia, and many more small, private, Fortune 500 companies
- Data entry of prospect and contact data in CRM database (Microsoft Dynamics CRM, Marketo, HubSpot, Salesforce)
- Streamlined internal processes to improve efficiency, reducing overhead costs while maintaining service quality.
IT Analyst
Nintendo
01.2014 - 01.2016
- In my role as an IT Analyst at Nintendo, I ensured the smooth operation of technical processes and products
- Documented consumer feedback to drive product improvements and collaborated with the Network Support team to address technical challenges effectively
- Provided oversight for technical approaches and processes
- Documented consumer feedback for product enhancement
- Collaborated with the Network Support team to address technical challenges
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
747 Team Lead
Boeing
10.2011 - 12.2014
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Web Marketing -
Bellevue College
01.2015
Associate of Business -
Bellevue College
01.2011
Timeline
Supplier Quality Investigations
Boeing
01.2024 - Current
Manufacturing Analyst
Boeing
04.2021 - 01.2024
737 & 777X Manager
Boeing
01.2018 - 03.2021
Business Development Account Manager
CSG Services
01.2016 - 01.2018
IT Analyst
Nintendo
01.2014 - 01.2016
747 Team Lead
Boeing
10.2011 - 12.2014
Associate of Business -
Bellevue College
Web Marketing -
Bellevue College
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