Kevin Nguyen
Santa Ana,California
Summary
Results-oriented and analytical professional with a background in healthcare operations, compliance, and credentialing. Skilled in process improvement, customer success, and cross-functional team collaboration. Known for driving initiatives that reduce operational bottlenecks and improve product delivery outcomes. Proven ability to translate client needs into actionable product and workflow strategies.
Overview
7
7
years of professional experience
Work History
Compliance Liaison III
Aya Healthcare
10.2025 - Current
- contributed to strategic accounts by enhancing KPIs, streamlining internal processes, and resolving problems
- introduced recommendations for improvements through development updates, process maps, special projects, and specialized teams
- independently solve complex issues and develop solutions that can be presented to the Manager/Team to facilitate high-level conversation resolution
- provided mid to high level support across all lines of business while managing large workloads
Compliance Liaison II
Aya Healthcare
09.2023 - Current
- Facilitated strong relationships between internal teams and external partners, enhancing collaboration and communication.
- Coordinated multiple projects simultaneously, achieving timely completion and supporting organizational objectives.
- Established effective communication channels between departments, improving collaboration through organized cross-functional meetings.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Organized and managed over 75 healthcare files across 10 hospital systems
Compliance Liaison
Aya Healthcare
09.2022 - 09.2023
- Managed 40+ healthcare staffing files, achieving 100% document compliance and timely delivery.
- Served as key stakeholder-facing liaison, integrating client feedback to enhance documentation processes.
- Partnered with cross-functional teams (compliance, recruitment, operations) to deliver timely onboarding and deployment.
- Owned and met KPIs for document management and service quality.
- Analyzed client engagement and communication gaps to propose workflow enhancements, reducing document turnaround.
Credentialing Specialist
LRS Healthcare
08.2021 - 09.2022
- Led credentialing pipelines for 18–22 clients, ensuring compliance with regulatory and onboarding standards.
- Leveraged data insights to reduce onboarding delays and ensure 100% compliance.
- Coordinated workflows between clients and internal departments, facilitating seamless credential management.
- Developed SOP improvements that enhanced quality and consistency in credentialing processes.
Administrative Assistant
Boys Town National Research Hospital
07.2019 - 08.2021
- Managed vendor relationships, ensuring timely service and compliance with reporting requirements.
- Created structured documentation systems aligned with compliance and productivity goals.
- Served as liaison for internal and external communications, facilitating clear and efficient information exchange.
- Supported licensing, scheduling, and purchasing functions for 20+ clinical staff, streamlining administrative processes.
Education
Bachelor of Arts - Sociology
Doane University
Crete, NE05.2016
Skills
- Cross-functional stakeholder engagement
- Operational process optimization
- User feedback integration
- Agile workflows and project management
- KPI tracking and performance metrics
- Client communication and relationship management
- Mediation skills
- Assertiveness
- Conflict resolution
- Data-driven decision making
- Process mapping
- Time management
Timeline
Compliance Liaison III
Aya Healthcare
10.2025 - Current
Compliance Liaison II
Aya Healthcare
09.2023 - Current
Compliance Liaison
Aya Healthcare
09.2022 - 09.2023
Credentialing Specialist
LRS Healthcare
08.2021 - 09.2022
Administrative Assistant
Boys Town National Research Hospital
07.2019 - 08.2021
Bachelor of Arts - Sociology
Doane University