Kevin Nikaido
Property Manager
Fresno,CA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Education
AA in Business Management -
FRESNO CITY COLLEGE
Work History
Assistant Manager
Reflections Apartments
08.2020 - 12.2023
- Responsible for maintaining a high level of occupancy with creative ideas to bring in qualified candidates to tour the community
- Handle all incoming calls for tours as well as all service requests while still able to handle day to day operations with excellent customer service
- Collaborate with the Community Manager to lease housing units, resolve resident issues, process rentals and service of all notices including 3-day and 30-day notices, coordinate service requests, and inspect housing models and vacant units for occupancy
- Provide outstanding customer service, welcoming and assisting prospective residents in completing lease applications, verifying applicant qualifications, and answering applicant inquiries and concerns with a view to closing contracts
- Develop and conduct property presentations promoting community features and benefits
- Provide administrative support in organizing and maintaining records and following up on prospective residents.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Property Manager
Winscape
01.2015 - 01.2018
- Managed all aspects of operations covering budgeting, leasing, resident retention, marketing, and collections
- Supervised office and maintenance staff of 8 professionals
- Developed and implemented promotional campaigns that increased occupancy from 93% to 100% in 3 months
- Renegotiated vendor contracts, increased rents and late payment charges, and collected on delinquent accounts to improve profit margin from a loss of $30,000/month to a gain of $20,000/month.
Owner
Executive Housewares
09.1999 - 11.2005
- Provided housewares and related temporary housing services in the Central Coast Area
- Directed quality control, delivery and implementation of services
- Hired, trained, supervised and coordinated employees in marketing and growing the business throughout the region
- Managed temporary housing generating $1,000,000 in annual sales & services
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established working relationships with national corporate housing companies.
Skills
- Sales & Marketing
- Increasing the Bottom Line
- Operations Management
- Project Management
- Event Management
- Staff Supervision & Training
- Office & Staff Administration
- Tenant Relations
- Conflict resolution
Certification
- CM - Certified Manager Certification