Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kevin Nixon

Longwood,FL

Summary

Accomplished and highly motivated Business and Sales Professional with over 20 years of experience managing the sales process in a fast-paced, system-oriented sales environment where I not only met my goals, but I consistently exceeded them. I am seeking to join an organization that is equally committed to success and will allow me to utilize my skills and experience to help enhance sales, build long-term relationships with customers, grow as a professional, and contribute to the ongoing success of the company.


I am experienced in handling numerous leadership duties, and have excellent sales, customer service, and communication skills. I am adaptable and results-oriented with experience building strong customer relationships to maintain a high level of customer satisfaction and generate consistent revenue growth.


However, what my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance when interacting with clients as well as co-workers and stakeholders. In me, you will discover a team player and a leader who is reliable, detail-oriented, and extremely hard working; one who will serve as a model to encourage other team members to demonstrate the same high standard of hard work and professionalism.

Overview

12
12
years of professional experience

Work History

Senior Account Executive

Intouch Insight
09.2019 - Current
  • Conduct high level conversations with C-Level and VP-Level Executives and perform in-depth needs assessment to deliver tailored solutions based on each client's individual needs and business objectives.
  • Engage in solution and value-based selling techniques to meet and exceed annual sales goals of $1.5 million.
  • Assist mid and enterprise level clients with developing effective CX programs focused on improving customer satisfaction, identifying key performance metrics, and maximizing ROI.
  • Increase account retention by building strong relationships with clients and collaborated with cross-functional teams to achieve business outcomes and ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Develop new business opportunities for company growth through effective prospecting, networking, and client presentations/proposals.
  • Negotiate contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Effectively utilize CRM tools to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Work effectively with colleagues and key stakeholders, and provide valuable feedback and recommendations to streamline processes and grow business within existing accounts.

Director of Business Development

Ath Power Consulting
12.2016 - 08.2019
  • Engaged in strategic consultative selling to assess client needs and developed CX programs that allowed clients to improve customer satisfaction and maximize ROI.
  • Prospected and built strong relationships with new, existing, and prospective clients.
  • Effectively utilized sales skills and proven methods to successfully manage the sales cycle, and deliver effective sales presentations and live demos.
  • Upsold and leveraged business from new and existing customers to consistently meet and exceed annual sales goal of $1 million.
  • Increased client base and overall profitability by developing and implementing effective business development strategies.
  • Enhanced company's market presence through targeted networking events and relationship building.
  • Mentored team members to develop their skills, leading to increased productivity.
  • Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
  • Created, delivered, and managed client presentations and proposals, and coordinated quarterly reviews.

National Sales Manager

Shoppers’ Critique International
03.2015 - 11.2016
  • Utilized effective value based sales techniques and best practices to provide clients with services that successfully met their needs and business objectives.
  • Developed market research and CX programs for enterprise-level Fortune 500 companies to help evaluate brand standards and improve their customers' overall experience.
  • Exceeded yearly sales goal of $300K in the first 6 months
  • Facilitated sales training and conducted Product Demos for staff and new/existing clients.
  • Prospected new business as well as engaged in cross-selling and upselling to drive and sustain sales revenue.
  • Delivered excellent customer service by responding quickly to inquiries, questions, and concerns from clients.
  • Increased sales revenue by implementing innovative marketing strategies and effective sales management.
  • Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
  • Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
  • Coordinated and worked closely with cross-functional teams to optimize sales performance and ensure clients' needs were effectively being met.

VIP Account Manager

EDI Health Group
03.2012 - 02.2015
  • Enhanced client satisfaction by providing personalized account management and addressing unique, high-level issues.
  • Developed long-lasting client relationships through consistent communication, superior customer service, and proactive problem solving.
  • Managed a portfolio of VIP accounts exceeding $15 million, ensuring exceptional service levels and customer satisfaction to establish long-term revenue growth.
  • Increased client retention rates by promptly resolving issues and implementing customized solutions.
  • Conducted new hire and continued education training (sales, customer service, and compliance) and developed mandatory training modules to help increase overall knowledge and improve key sales/customer service competencies.
  • Coordinated with internal departments to streamline processes and deliver tailored services and support for VIP clients.
  • Optimized account management workflows by refining processes, enhancing efficiency, and reducing response times for critical issues.

Education

MBA - Business And Project Management

Kaplan University
Orlando, FL
02.2012

Bachelor of Science - Business Administration And Management

Southern Illinois University
Edwardsville, IL
12.2006

Skills

  • Multitasking and Organization
  • Six Sigma Green Belt Certification
  • Computer competency and efficiency
  • Proficient with CRM Tools (Salesforce, HubSpot) and Lead Gen Database Software
  • Product and Service Expertise
  • Consultative Sales and Customer Service
  • Team Collaboration
  • Business Development
  • Prospecting and Networking
  • Account Management
  • Business Plan Execution
  • Client Relationship Management

Additional Information

Campus Activities Board, Dean's List, Youth Counselor (Tri-City Youth Council), Americorp, Basketball Team, Volunteer at Habitat for Humanity, Homes for the Homeless Initiative.

Timeline

Senior Account Executive

Intouch Insight
09.2019 - Current

Director of Business Development

Ath Power Consulting
12.2016 - 08.2019

National Sales Manager

Shoppers’ Critique International
03.2015 - 11.2016

VIP Account Manager

EDI Health Group
03.2012 - 02.2015

MBA - Business And Project Management

Kaplan University

Bachelor of Science - Business Administration And Management

Southern Illinois University
Kevin Nixon