Kevin Nogueira

• Reviewed files to select delinquent accounts for collection efforts using Outlook, MS Excel, JDE accounting software.

• Utilized a wide variety of financial analysis tools to examine customers for potential risk via their liquidity, leverage ratios and forecasting trends, and calculate creditworthiness for customers.

• Evaluated customer records and recommends that accounts be closed, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer.

• Called 50 to 100 customers by telephone in Spanish and English to collect past due invoice’s, verify accuracy of charges, or to correct errors on accounts.

• Created and maintain databases on activity conducted in all accounts.

• Prepared reports on current findings and action taken for all accounts under investigation.

• Assisted in the recommendation of policies to upper management.

• Open, review and sort mail.

• Manually post payments to borrower accounts.

• Make basic changes/corrections to borrower accounts.

• Conduct system research to identify proper borrower for unidentified payments.

• Process basic Direct Debit applications and suspensions.

• Submit Daily Statistics on tasks completed.

• Other duties as assigned.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Ensure compliance with client's program specifications and ACB policies and procedures.

• Manage communications proactively to ensure most effective and timely service is provided.

• Receive, research, and resolve client questions and complaints

• Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service.

• Log all telephone communications in the ACB phone log).

• Review fund transactions; Ensure that client database is maintained and updated as necessary.

• Responsible for collection of delinquent taxes, returned checks, serving warrants, subpoenas, and citations in specialized environment.

• Audit new business license applications and issue new license.

• Process room occupancy tax returns and collect delinquent taxes, as needed.

• Process rental car tax returns and collect delinquent taxes as needed.

• Check field complaints and check business locations. (verification)

• Locate unregistered businesses and assist taxpayers into compliance.

• Collects bad checks for all County Clerk Offices when necessary.

• Answers a variety of questions by telephone concerning business or accounts.