Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Achieved E-5 in the Air Force
Timeline
Generic
Open To Work

Kevin Nolan-Russell

Technition
Wichita,KS

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

TechnitionCustomer Service RepresentativeCashierAvionics Backshop TechnitionCustomer Service Cashier

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Wichita, KS, US
Open to relocation: No

Salary Range

$56000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementPersonal development programsPaid sick leavePaid time offWork from home option

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

28
28
years of professional experience

Work History

Technition

Collins Aerospace Systems
Wichita, KS
03.2014 - 05.2026
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Collaborated with engineering teams to develop and implement testing procedures for new products.
  • Trained junior technicians on troubleshooting techniques and best practices in electronics repair.
  • Diagnosed and repaired electronic systems to ensure optimal performance and reliability.

Customer Service Representative

T-Mobile
Wichita, KS
08.2013 - 03.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Dillions
Wichita, KS
03.2010 - 09.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Avionics Backshop Technition

USAF
United States
12.2002 - 01.2010
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.

Customer Service Cashier

Schnucks Markets
Florissant, MO
03.1998 - 11.2002
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Associate of Applied Science - Avionics Technology

Wichita Area Technical College
Wichita, KS
05.2012

Skills

  • Quality Control
  • Customer Service
  • Component Replacement
  • System Troubleshooting
  • Attention to Detail
  • Troubleshooting
  • Works Well Under Pressure
  • Customer Interaction
  • Tech-Savvy
  • Deadline Oriented
  • Schematic Reading
  • Problem Solving

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Achieved E-5 in the Air Force

Achieved the Rank of Staff Sergeant in the US Air Force

Timeline

Technition

Collins Aerospace Systems
03.2014 - 05.2026

Customer Service Representative

T-Mobile
08.2013 - 03.2014

Cashier

Dillions
03.2010 - 09.2011

Avionics Backshop Technition

USAF
12.2002 - 01.2010

Customer Service Cashier

Schnucks Markets
03.1998 - 11.2002

Associate of Applied Science - Avionics Technology

Wichita Area Technical College

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