Kevin Nolan
Senior Business Analyst & Product Owner
Henderson,NV
Summary
Senior Business Analyst and Product Owner with 10+ years of experience in airline, travel, and enterprise technology environments. Skilled in business and technical requirements, gap analysis, systems integration, stakeholder management, and process improvement. Focused on delivering solutions that improve customer experience and operational efficiency.
Overview
6
6
Certifications
26
26
years of professional experience
Work History
Senior IT Business Analyst and Consultant
Aces High Business Solutions
04.2017 - Current
- Conducted a payroll software compliance audit for a $187M retail organization, validating federal labor law alignment and mitigating regulatory and operational risk.
- Designed and implemented system workflows and process improvements for a growing e-commerce organization to support scalable operations and controlled growth.
- Developed an inventory tracking system that saved 20 staff hours weekly, streamlining operations and enhancing resource visibility.
- Implemented AI-powered documentation and workflow tools, including Microsoft Copilot, OpenAI GPT, and Anthropic Claude, to accelerate delivery and improve output quality across client engagements.
IT Business Analyst / Product Owner
Allegiant Airlines and MRC Global - Contract Engagements
03.2022 - 12.2022
- Led migration of flight and passenger data to Navitaire (Amadeus), achieving 100% data integrity following cutover.
- Collaborated with business and technical stakeholders to gather requirements, align system workflows, and support airline operational initiatives.
- Translated business requirements into functional specifications and process improvements that enhanced mid-office data management and system automation.
Senior Business Analyst – Flight Operations (Contract)
American Airlines
01.2018 - 12.2018
- Supported a $275M enterprise program consolidating crew scheduling systems for 25,000 flight attendants following the American Airlines and US Airways merger.
- Collaborated with business and technical stakeholders to define requirements, evaluate proposed enhancements, and ensure system integration aligned with JCBA labor agreements and operational controls.
- Performed root-cause analysis on proposed enhancements to identify and mitigate contractual and compliance risks.
Senior IT Business Analyst
Sabre Corporation
04.2014 - 03.2017
- Supported airline e-commerce and enterprise platforms, including Internet Booking Engine and ServiceNow Demand Catalog initiatives.
- Coordinated analysis and planning for platforms supporting approximately 40M daily web service transactions.
- Authored technical documentation and user guides that improved platform adoption and contributed to retention of a $3M airline client.
- Collaborated with business and technical stakeholders to define requirements and support system integrations for airline and travel technology platforms.
Senior IT Business Analyst / Product Owner
ADT Corporation
04.2013 - 04.2014
- Led requirements analysis and system delivery for a technician mobility solution supporting 2,000 field employees.
- Redesigned time-entry workflows, generating approximately $800K in annual cost savings.
- Implemented enhanced discount controls, delivering over $1M in additional annual savings.
- Partnered with business and technical teams to improve operational efficiency and field service processes.
Senior Business Analyst – AA.com (Contract)
American Airlines
01.2012 - 12.2012
- Led Agile business analysis for AA.com e-commerce initiatives supporting ancillary revenue products and customer-facing digital experiences.
- Partnered with business and technology stakeholders to define requirements and support delivery across six major releases.
- Contributed to product enhancements, generating more than $4M in ROI through improved online merchandising and customer engagement.
- Supported customer-facing initiatives within a global airline alliance and partner-airline environment.
IT Business Systems Analyst (Early Career)
The Walt Disney Company
01.2000 - 01.2004
- Supported SAP and Oracle GL systems to ensure accurate financial reporting and system functionality.
Education
Bachelor of Arts (B.A.) - History — Emphasis in International Relations
The George Washington University
Washington, DCSkills
CORE SKILLS: Business Analysis, Business Requirements, Technical Requirements, Requirements Management, Gap Analysis, Current State Analysis, Future State Analysis, Stakeholder Management, Systems Integration, Airline Alliances & Codeshare Operations, Customer Experience, Executive Presentations, Change Management, Agile / Scrum
Certification
Certified Scrum Product Owner (CSPO) Scrum Alliance 07/2012 - 01/2028
Timeline
IT Business Analyst / Product Owner
Allegiant Airlines and MRC Global - Contract Engagements
03.2022 - 12.2022
Senior Business Analyst – Flight Operations (Contract)
American Airlines
01.2018 - 12.2018
Senior IT Business Analyst and Consultant
Aces High Business Solutions
04.2017 - Current
Senior IT Business Analyst
Sabre Corporation
04.2014 - 03.2017
Senior IT Business Analyst / Product Owner
ADT Corporation
04.2013 - 04.2014
Senior Business Analyst – AA.com (Contract)
American Airlines
01.2012 - 12.2012
IT Business Systems Analyst (Early Career)
The Walt Disney Company
01.2000 - 01.2004
Bachelor of Arts (B.A.) - History — Emphasis in International Relations
The George Washington University