Kevin Norman
Plano
Summary
Dynamic manager with a proven track record at UPS, excelling in process optimization and team leadership. Enhanced productivity through innovative training programs and effective communication strategies, while fostering a positive work environment. Skilled in performance evaluation and conflict resolution, driving employee engagement and satisfaction. Committed to achieving organizational goals and improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Manager/Supervisor
UPS
01.2007 - 10.2025
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated workflows among teams to optimize package sorting and delivery processes.
- Mentored staff on best practices for handling materials and equipment usage.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Conducted performance evaluations, providing constructive feedback to team members.
- Developed training programs focused on skill enhancement and operational knowledge.
- Established communication channels across departments to facilitate collaboration and information sharing.
- Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.
- Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Maintained a comprehensive understanding of industry trends and advancements by attending relevant conferences and workshops, applying this knowledge to refine the team''s strategies for success.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Championed diversity initiatives within the organization, creating an inclusive atmosphere where all employees were encouraged to contribute their unique perspectives for the betterment of the company as a whole.
- Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Exercise Physiology
The University of Texas At Arlington
Arlington, Texas, TX05-1999
Skills
- Process optimization
- Performance evaluation
- Team leadership
- Employee training
- Conflict resolution
- Workflow coordination
- Safety compliance
- Cost-saving measures
- Communication strategies
- Training and mentoring
- Team management
- Innovation and creativity
- Customer service
- Verbal and written communication
- Decision-making
- Relationship building
- Goal oriented
Accomplishments
- Supervised team of 25 - 380 staff members.
Timeline
Manager/Supervisor
UPS
01.2007 - 10.2025
Bachelor of Arts - Exercise Physiology
The University of Texas At Arlington