Kevin Novine
Peoria,Arizona
Summary
Experienced Sales Agent with expertise in communication sales. Dedicated and driven leader skilled at motivating teams and building strong relationships, consistently delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Customer Retention Agent
Cox Communication
06.2019 - Current
- Retain customers and add services at a high success rate
- Assist with implementation of daily reports for team stats through email and team chats
- Call coaching for new hires on multiple teams to decrease NRPC, increase PSU and focus on call gate
- Preparation of team huddles and setting up PowerPoint presentation
- Participation in the Foundation of Leadership Class
- Coached new hire class with real-time calls
- Mentored and suggested new techniques to obtain better sentiment on calls for multiple teams
- Selected to be part of the Special Mobile Launch Project
- Continuously delivers exceptional customer service through extensive knowledge of the company’s products and services while creating a welcoming and pleasant experience for the customer
- Chosen to participate in the G.O.L.D Academy Program
- Chosen for interim supervisor.
In Home Sales Consultant Manager
Best Buy
03.2018 - 06.2019
- Effectively support all efforts to simplify and enhance the customer experience
- Exceptional knowledge of the products and services that are provided by Best Buy to be able to provide exceptional sales services to clients and create possibilities within the home to bring project plans to completion
- Serve as an advocate to the In-Home Advisor strategy
- Builds and fosters relationships with the external marketplace to create new business and have awareness of resources available to bring project plans to completion
- Single point of contact for all In-Home Design consultations and projects
- Guide customers through our wide array of home theater systems, appliances, computers, furniture, and interior design solutions
- Oversee execution of product delivery, installation, solutions, and ensuring the clients' needs are met
- Maintained and achieved sales goals.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Built relationships with product manufacturers and vendors of related products and services to cultivate referral network.
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
Direct Sales Supervisor
Time Warner Cable
01.2017 - 03.2018
- Supervise a team of Direct Sales staff and service partner personnel
- Direct reports including sales representatives as well as service partners
- Managed other sales resources as assigned
- Recruit, interview, hire and train Direct Sales staff
- Support of Direct Sales staff consisted of approximately 70% field work and 30% office work
- Communicate territory assignments to residential sales representatives
- Monitor the payroll process and ensure timely and accurate approval of all commissions payment
- Handle employee relation issues, including performance appraisals, coaching, safety training, sales, etc
- Assist with budget preparation and provide input on marketing issues and sales offers
- Responsible for meeting and exceeded budgeted sales goals month over month.
Retail Sales Representative
Time Warner Cable
01.2006 - 01.2017
- Retail sales professional proficient in identifying sales prospects and turning those prospects into customers
- Specializing in utilizing the Internet and other technology to ensure top sales
- Comprehensive understanding of rules and regulations
- Able to offer understandable explanation of company products to customers
- Expanded customer base through cold contacting, networking, and account management
- Responsible for identifying client needs while researching ways to improve the quality of their services
- Frequently exceeded sales quota by 150%, achieving at least 120% of quota every sales period and efficiently maintaining top sales quotas every year.
Education
High School Diploma -
Grossmont College
El Cajon, CA08.2001
Skills
- Retention strategies knowledge
- Outstanding interpersonal skills
- Understanding of sales retention
- De-Escalation Techniques
- Call Documentation
- Call Center Operations
- Sales Quota Achievement
- Problem-solving aptitude
- Multitasking Abilities
- Team Collaboration
Accomplishments
- Gold Participant, New Hire OJT, (2023)
- Mobile Project (2022-2023)
Awards
- Cox Winner Circle 2021 & 2022 & 2023
- Time Warner Elite Winner’s Circle 2017, Top 2% of the company
Timeline
Customer Retention Agent
Cox Communication
06.2019 - Current
In Home Sales Consultant Manager
Best Buy
03.2018 - 06.2019
Direct Sales Supervisor
Time Warner Cable
01.2017 - 03.2018
Retail Sales Representative
Time Warner Cable
01.2006 - 01.2017
High School Diploma -
Grossmont College
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