Elayne Obenland
Hastings,FL
Summary
Proven Office Manager at First Coast Roll-Offs, LLC, adept in streamlining operations and enhancing team productivity through effective organizational skills and staff management. Excelled in maintaining confidentiality and fostering positive customer relations, contributing to a significant improvement in client loyalty. Skilled in financial tracking and conflict resolution, ensuring operational excellence and a harmonious workplace environment.
Overview
11
11
years of professional experience
Work History
Insurance Sales Agent
Liberty National/Globe Life
05.2025 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Generated quotes and proposals for clients to match individual needs.
Office Manager
First Coast Roll-Offs, LLC
12.2018 - 10.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Licensed Practical Nurse
St Augustine Health & Rehab
01.2015 - 09.2018
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Cared for wounds, provided treatments, and assisted with procedures.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Responded to patient requests with appropriate clinical and personal assistance.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Delivered emotional support to patients and families during challenging times.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate of Practical Nursing - Nursing Practice
Kankakee Community College
Kankakee, IL06-2008
High School Diploma -
Iroquois West High School
Gilman, IL05-1993
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Operations Management
- Human Resources
- Conflict Management
- Administrative Oversight
- Documentation and control
- Policy Implementation
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Financial Accounting
- Report Preparation
- Business Administration
- Policy and procedure modification
- Project Management
- Budgetary Planning
- Contract Negotiations
- Vendor engagement
- Computer Skills
- Customer Relationship Management
- Problem Resolution
- Professional and Courteous
Timeline
Insurance Sales Agent
Liberty National/Globe Life
05.2025 - Current
Office Manager
First Coast Roll-Offs, LLC
12.2018 - 10.2024
Licensed Practical Nurse
St Augustine Health & Rehab
01.2015 - 09.2018
Certificate of Practical Nursing - Nursing Practice
Kankakee Community College
High School Diploma -
Iroquois West High School
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