Kevin O'Donnell
Virginia Beach,VA
Summary
Seasoned sales consultant with exceptional success in business-to-business and business-to-consumer sales. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
Integrated Solutions Consultant
AT&T
10.2020 - Current
- Sales consulting with a focus on cross selling opportunities between businesses/consumers with an existing wireless, internet, or television account.
- Devices sold and setup for customers include mobile phones, tablets, hotspots, routers, mesh-network devices, smart-home devices, and more IOT devices.
- Provided a company car for on-site customer interactions.
- Interactions include on-site technology evaluations, recommending unique solutions, processing sales orders, installation of products, and post-sales support.
- Achievements: Invited to AT&T's Annual Summit Celebration for top sales consultants. Selected to provide sales and support to Congressmen and Capitol Police working out of the House of Representatives building. Provide training and support for other consultants in my territory.
Retail Store Manager
AT&T
10.2019 - 10.2020
- Managed store organization, maintenance, and purchasing functions.
- Provided staff members training on products and services, policy, compliance, and more.
- Submitted weekly reports to upper management regarding store performance and operations.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing feedback, and rewarding superior performance.
- Moved to new position within the company after the store got converted to an authorized retailer.
Assistant Store Manager
AT&T
08.2017 - 10.2019
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Relied on for expert knowledge of our product's features and benefits. Devices include phones, tablets, wearables, hotspots, wireless security cameras, connected cars, connected health devices, smart home hubs and devices, and more.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted managing other stores in the area and helped boost their performance metrics.
Retail Sales Consultant
AT&T
10.2016 - 08.2017
- Consistently top 10% sales consultant nationally.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Exceeded sales goals by utilizing exemplary customer service skills.
- Provided expert level sales, setup, and support for a wide variety of IOT devices including phones, tablets, wearables, hotspots, wireless security cameras, connected cars, connected health devices, smart home hubs and devices, and more.
Area Sales Manager
GNC
08.2013 - 10.2016
- Developed stores that achieved national sales awards.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Administered and implemented compensation plan to support area sales goals.
- Held regular meetings with staff to identify techniques to overcome sales obstacles.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA01.2014
Skills
- FULL knowledge of AT&T Voice and Data Networking Technologies
- Consultative Sales/Customer Liaison
- Territory Expansion
- Needs Analysis / Onsite Evaluations
- Presenting Solutions
- New Technology Setup and Integration
- Troubleshooting / Problem Solving
- B2B / B2C Sales
- Business Development and Proposal Preparation
- Persuasive Communication/Negotiation Skills
Timeline
Integrated Solutions Consultant
AT&T
10.2020 - Current
Retail Store Manager
AT&T
10.2019 - 10.2020
Assistant Store Manager
AT&T
08.2017 - 10.2019
Retail Sales Consultant
AT&T
10.2016 - 08.2017
Area Sales Manager
GNC
08.2013 - 10.2016
Bachelor of Science - Finance
Old Dominion University
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