Kevin O. Hagamin
Philadelphia,USA
Summary
Highly focused and organized professional, with experience in business development and account management. Experience presenting mission and core values to internal and external stakeholders and constituents. Core competencies in strategic partnerships, revenue generation, client relationship building, market analysis capabilities, and contract negotiations. Proficient in leadership coaching, industry best practices, and mentoring teams to achieve sales excellence.
Overview
26
26
years of professional experience
Work History
Regional Account Executive
StaffWerk
Philadelphia, USA
10.2023 - Current
- Developed and implemented regional sales strategies to increase market share and revenue growth
- Created customized presentations for key accounts to demonstrate product features and benefits
- Conducted weekly team meetings to review progress on sales goals and objectives
- Established relationships with customers, vendors, and other partners in the region
- Generated quotes for customers based on their specific requirements
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities
Business Development Manager
Qwick
Philadelphia, USA
07.2022 - 09.2023
- Performed regular follow-ups with clients to ensure they are satisfied with our services
- Implemented effective processes that resulted in increased efficiency of operations within the region
- Developed innovative solutions tailored specifically for each client's unique requirements
- Negotiated long-term contracts with large customers in the region
- Developed relationships with key stakeholders in the region to drive new business growth
- Provided training sessions for junior staff members on best practices related to sales techniques and account management processes
- Engaged in cold calling activities for lead generation purposes
- Conducted site visits and sales meetings with clients
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
- Participated in networking events to build relationships with potential clients
- Discovered new markets and located future opportunities for business growth
- Built and maintained strong relationships with major stakeholders in the industry
- Developed and implemented sales strategies to increase revenue by 40% in less than a year
Operations Development Coach
Freedom Mortgage
Mount Laurel, USA
02.2021 - 06.2022
- Assessed performance gaps through surveys, interviews and focus groups; made recommendations for improvement based on findings
- Developed training procedures and program curriculum to support corporate objectives
- Enhanced curriculum using design thinking and adult theory for optimal trainee experiences
- Collaborated with internal and external stakeholders to identify and address learning needs
- Served as project lead for multiple high priority activities to meet business unit needs
Business Development Manager
Globalfit
Philadelphia, USA
08.2014 - 03.2020
- Monitored changes in industry standards and best practices related to mortgage accounting processes
- Collaborated with team members to develop effective strategies for reducing delinquencies while maintaining profitability
- Researched complex mortgage regulations and proposed solutions for compliance issues
- Collaborated with local, regional, and national C-Suite Executives on various project proposals, contract negotiations, business development needs, and marketing strategies
- Supervised, trained, coached teams to successful sales outcomes
- Designed business development presentations and proposals for prospective corporate and small business partnerships
Director of Operations
MRS BPO LLC
Cherry Hill, USA
06.2009 - 08.2014
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
- Discovered new markets and located future opportunities for business growth
- Created marketing plans and campaigns to promote products or services to new and existing clients
- Provided comprehensive reports on sales performance metrics for management review
Mortgage Portfolio Manager
ARM Incorporated
Thorofare, USA
09.2006 - 06.2009
- Managed and maintained delinquent residential mortgage accounts for HSBC Bank
- Ensured all team members adherence and compliance with FDCPA policies and laws
- Created comprehensive reports for senior leadership outlining portfolio performance metrics and related insights
Bank Branch Manager
Citizens Bank
Philadelphia, USA
05.1999 - 09.2006
- Successfully managed a team of 15 employees and provided guidance, training and support to help achieve branch goals
- Demonstrated strong problem solving skills by resolving customer complaints quickly and efficiently
- Conducted weekly meetings with staff to discuss performance metrics, current trends in the industry, as well as any new products or services offered by the bank
Education
Business Administration -
La Salle University
Philadelphia, PASkills
- Sales Tracking
- Team Leadership
- Revenue Forecasting
- Contract Negotiation Expertise
- Mentoring and Coaching
- Revenue Generation
- Sales and Marketing
- Client Relationship Building
- Strategic Business Planning
- Sales Expertise
- Market and Competitive Analysis
- Relationship Development
- Pipeline Management
- Lead Generation
- Client Consultations
- Sales Presentations
- Pipeline Development
- Prospecting
- Relationship Building
- Strategic Partnerships
- Contract Negotiations
- Account Management
- Customer Acquisition
- Goals and Performance
- New Business Development
References
References available upon request
Timeline
Regional Account Executive
StaffWerk
10.2023 - Current
Business Development Manager
Qwick
07.2022 - 09.2023
Operations Development Coach
Freedom Mortgage
02.2021 - 06.2022
Business Development Manager
Globalfit
08.2014 - 03.2020
Director of Operations
MRS BPO LLC
06.2009 - 08.2014
Mortgage Portfolio Manager
ARM Incorporated
09.2006 - 06.2009
Bank Branch Manager
Citizens Bank
05.1999 - 09.2006
Business Administration -
La Salle University
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