Kevin O'Keefe
Program Manager
Millville,MA
Summary
Program manager with over 20 years of experience designing and implementing training programs across multiple organizations. Expert in identifying training needs and creating customized programs utilizing various training methodologies to improve team member performance while aligning with business objectives. Effective communicator and collaborator skilled in building and strengthening relationships across functions to reach consensus and drive cohesive, strategic operations. Proven track record of monitoring and evaluating program effectiveness and identifying areas for improvement.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Learning Engagement Manager
DELL Technologies
04.2016 - Current
- Provide leadership to cross-functional teams and subject matter experts in the design, planning and implementation of cross-functional and strategic global technical training initiatives and programs
- Project Leader for team that was awarded the Education Services “Game Changer” Award
- Project implemented tools and processes to improve Third Party demand spend and resulted in 70% decrease in spending quarter over quarter.
- Partner with Operations team to build and launch training in multiple modalities and platforms: Instructor-led, Virtual Instructor-led, on-demand e-learning in Saba Cloud and EdCast.
- Manage multiple DTES transformation projects aimed at increasing efficiency and leveraging automation
- Projects include Learning Path Strategy, Third Party Training Process Improvement and Enhancing Engagement with Digital Capabilities
- Education Services representative on multiple new product release initiatives
- Gather training requirements and build training plans to enable teams to build, deploy and support service and product offerings
- Provide monthly executive updates with dashboards and metrics to measure program performance. Reporting through Domo and Tableau.
- Metrics include service level agreement (SLA) compliance, project/program planned to actual, and corrective actions
- Project Lead on multiple Future Ready Skills (FRS) content review sprints
- Lead technical SMEs every quarter to review FRS learning path content, provide recommendations and draft final proposal to ensure content is up to date and valid.
- Helped with product rollouts as subject matter expert for Cloud computing, Edge, Telecom, 5G, Security, Data Management and various soft skills.
Principal Service Strategy Advisor
EMC
01.2014 - 01.2016
- Led efforts to define, implement, and establish resource and capacity management processes and methodologies for IT Service Center Resource Managers
- Supervised training for rollout and IT transformation; partnered with service, demand, and enablement centers to ensure delivery of individual services
- Orchestrated entire process of adoption, utilization, and participation in by all service centers
- Developed and delivered customized training that highlighted proper project resource management steps using internal tools and applications, resulting in 100% adoption with solid backing from senior management
- Identified business requirements and developed a new capacity management work stream as part of a major IT transformation, including documentation and rollout plan; delivered training via multiple remote sessions, resulting in 50% reduction in project team formation and launch time with exceptional tracking capabilities for senior management.
Principal Product Marketing Manager
EMC
01.2012 - 01.2014
- Capability Manager that led the design, development, and management of diverse services and solutions including innovative collateral, best practices, and tools to enhance consistency and quality in service delivery
- Doubled as Offer Manager for Converged Infrastructure as a Service (CIaaS) offering; created and maintained service catalog and service requirement document
- Coordinated with Business Development team to streamline product messaging and positioning within the Managed Services Portfolio
- Designed user-friendly, customizable, and comprehensive standard contract template for STaaS and BUaaS offerings
- Collaborated with internal managed services team to develop capability offering collateral for a high-demand flagship product, including reference architecture, roles/responsibilities, SOP documentation, and level-of-effort estimates.
Senior Business Systems Analyst
EMC
01.2010 - 01.2012
- Served as Program Manager for IT Innovation Group; gathered and analyzed business requirements for multiple business groups and provided technical solutions including resource plans, project risk assessment, and financial estimates
- Delivered progress and health updates/dashboards for active proof-of-concept projects
- Effectively achieved all SLAs for >20 business initiatives directed to Solution Desk
- Tasked with moving >100 business applications to a centralized virtual and more cost-effective IT-supported environment; completed transition within three months.
Team Leader
EMC
01.2006 - 01.2010
- Developed and led field training/pilot partner boot camps and program quality enhancements
- Recruited, hired, and trained associates in project management, customer engineering, and technical delivery roles
- Served as Project/Program Manager for several successful processes and training modules including case studies, post-camp surveys, assessment modules, performance management training, and field mentor guide
- Awarded EMC North America Services Reward for leading project aimed at developing and implementing training program for partners about EMC products.
Senior Software Engineer
EMC
01.2000 - 01.2006
- Launched multiple NAS Engineering initiatives to improve the total customer experience
- Developed and delivered NAS training to customers and field organizations
- Earned MVP Award for leadership on regional data center software quality initiative project
- Strengthened communication between field/engineering and improved NAS GA code quality
- Six Sigma Green Belt on project that saved >$700,000 by leveraging Six Sigma methodologies to improve productivity and minimize customer support calls.
Education
MS Degree in Project and Program Management -
BRANDEIS UNIVERSITY
Waltham, MA05.2014
Bachelor of Science - Business Administration
BECKER COLLEGE
Worcester, MA 05.2001 - 2006.01
Skills
Strategic Planningundefined
Certification
Six Sigma Green Belt
Timeline
Learning Engagement Manager
DELL Technologies
04.2016 - Current
Principal Service Strategy Advisor
EMC
01.2014 - 01.2016
Principal Product Marketing Manager
EMC
01.2012 - 01.2014
Senior Business Systems Analyst
EMC
01.2010 - 01.2012
Team Leader
EMC
01.2006 - 01.2010
Bachelor of Science - Business Administration
BECKER COLLEGE
05.2001 - 2006.01
Senior Software Engineer
EMC
01.2000 - 01.2006
MS Degree in Project and Program Management -
BRANDEIS UNIVERSITY
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