Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevin Orozco

Gardena,California

Summary

Talented Support Engineer adept at applying abilities, drive and technical skills to positively impact the Organization . Proactive and hardworking team player with focused mentality and rigorous approach. Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of technical operations and resilient nature focused on finding root causes and making permanent improvements. Offering 4 years of experience working in high-pressure environments to address customer concerns and questions. Technologically-savvy Support Engineer with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

L2 Desktop Support Engineer

Dispatch Health
Los Angeles, CA
12.2022 - Current
  • Troubleshot complex technical problems with desktops, laptops, printers and peripherals.
  • Implemented best practices across all levels of the IT organization regarding desktop deployments.
  • Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

IT Technician

TKS Wireless
Gardena, CA
01.2020 - 11.2022
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

High School Diploma -

Enviromental Charter High School
Hawthorne, CA
08-2018

Skills

  • Microsoft resources: Azure, Office 365, Onedrive, Sharepoint and Endpoint
  • Remote Desktop Protocols :Connect Wise, Quick Assist, and Team Viewer
  • Jira
  • Onboarding / Offboarding
  • Trouble shooting system issues
  • Working with internal teams and external contractors
  • Windows, MacOS, IOS, and Android

Certification

  • Comptia A+
  • Comptia Network+
  • Comptia Sec+

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

L2 Desktop Support Engineer

Dispatch Health
12.2022 - Current

IT Technician

TKS Wireless
01.2020 - 11.2022

High School Diploma -

Enviromental Charter High School

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Kevin Orozco