Kevin Orr

Install Manager - planned, direct and control the functions of the Install department, responsible for leadership, management, and performance in the Install department.

Functional Areas of Accountability:

Growth of the install dept. & customer development and satisfaction. To grow and meet goals.

Leadership within the department. Supporting the company core values and goals.

All planning, preparation and execution to meet performance goals of the department.

Execution of the operational functions in the department, primarily the organization, and operations systems – such as pricing, inventory, dispatching, fleet maintenance, safety, customer service, hiring, training, and labor control.

Communication within the department, supporting the company mission, goals, and strategies.

Development of an annual marketing plan, internal promotions, employee incentive contests, goal tracking, and lead generation program.

Operate within company, local, state, and federal codes.

Skill development and training of department personnel.

General Responsibilities:

Growth of Install Dept. & Customer development and satisfaction

a. Exceeding all customers’ expectations for services provided.

b. Satisfactory solutions to customer needs, concerns, and issues.

c. Focus on developing long-term customer relationships to insure long-term growth.

d. Implement and improve install department systems that focus on and enhance customer service and profitability.

Implement quality control practices as directed by GM, insure performance to customer service KPI’s.

Leadership- establishing a vital, healthy and growth-oriented work environment.

a. Communicate the operating plan within the department. Employees must understand their role in supporting the company plan.

b. Lead by example and manage by continuously training core values.

c. Held weekly meetings to share company goals, results, and performance – weekly performance.

d. Create an environment for all employees that will be open, honest, team oriented, healthy, and vital.

e. Responsible for arranging and providing training

Planning and preparation to meet performance criteria.

f. Follow company operating plan.

g. In conjunction with GM, develop yearly budget and operating plan, and execution of the business plan.

h. Train all employees on KPI and other performance criteria.

Execution of operating plan.

i. Develop and execute plan to meet performance goals.

j. Implement and manage based on KPI’s.

k. Implement organizational development program.

l. Implement an operational plan with the GM, which supports total company sales goals, quality processes, and service systems to meet KPI’s.

Training and Skill Development.

a. Conduct routine training sessions in the areas of customer service, sales skills, time management, technical competency, cross train personnel, company better practices, and any other area as directed by the GM.

b. Coordinated additional product knowledge/special programs training through vendor relationships.

c. Conducted interdepartmental training and cross train service technicians in lead generation, accessory sales, etc.

Leadership- establishing a vital, healthy and growth-oriented work environment.

Lead by example and manage by continuously training core values established by the company.

Create an environment for all employees that will be open, honest, team oriented, healthy, and vital.

Develop the team and identify candidates for promotion within the department.

Arranging and providing training (internal and external) to all department personnel.

Planning and preparation to meet performance criteria by

Follow company operating plan developed by.

Train all employees on KPI and other performance criteria.

Execution of the operating plan.

Develop and execute plan to meet performance goals.

Implement and manage based on KPI’s.

Implement sales development program.

Develop and implement an operational plan with the GM, which supports total company sales goals, quality processes, and service systems to meet KPI’s.

Communications with employees in a timely and accurate manner.

Conduct performance review and feedback sessions with

employees – quarterly.

Hold regular meetings with technical personnel to update and facilitate performance knowledge within the department.

Communicate routinely with GM regarding company performance, results, and needs.

Development of an annual internal promotions, employee incentive contests, goal tracking, and lead generation program.

Demand service and service agreement marketing plan to generate revenues and new agreements.

Tracking of individual technician productivity and results.

Goal boards for departmental evaluation.

Responsible for lead generation based on the company lead plan.

Internal employee incentives, service contests, and employee promotions to create leads, and fun and rewarding work environment.

Responsible for training and skill development.

Schedule and conduct routine training sessions in the areas of customer service, sales skills, time management, technical competency, cross train personnel, company better practices, and any other area as directed by the GM.

Coordinate additional product knowledge/special programs training through vendor relationships.

Conduct interdepartmental training and cross train service technicians in lead generation, accessory sales, etc.