Kevin Ortiz
Minneapolis,MN
Summary
Reliable early-career professional with experience in customer service, cash handling, and fast-paced front-counter support. Known for accurate payments, friendly guest service, and smooth teamwork.
Overview
1
1
Language
2
2
years of professional experience
Work History
Cashier
McDonald's
Minneapolis, Minnesota
04.2026 - Current
- Operated the cash register efficiently and accurately and processed payments by cash, check, credit card, gift card, or automatic debit.
- Processed cash and credit card payments, issued accurate receipts, and provided correct change to enhance customer satisfaction.
- Completed cash change and card payment processing through the point-of-sale system accurately.
- Directed cash and card payment processing through the point-of-sale system while supporting front-counter operations.
- Managed customer order entry at McDonald's front counter and drive-thru register.
- Filled customer orders at McDonald's front counter and drive-thru register.
- Collaborated with the McDonald's crew to ensure timely service during peak hours, supporting smooth operations.
- Greeted guests with friendly service in a busy McDonald's restaurant environment.
- Set a positive service tone through friendly guest interactions in a busy restaurant setting
- Efficient order processing supported front counter and drive-thru service at McDonald's.
- Friendly guest service improved the restaurant experience during busy shifts.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Confirmed order details and corrected mistakes before sending tickets to the kitchen.
- Resolved customer complaints professionally in accordance with company policy.
- Cleaned cashier station, beverage area, and dining surfaces during shifts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Ensured cleanliness of checkout areas, including countertops and registers, to create a welcoming environment for customers.
- Packaged food items and prepared drinks for customer pickup.
- Learned roles of other departments to provide coverage and keep the store operational.
- Maintained work area and kept cash drawer organized.
- Assisted with additional responsibilities to enhance team efficiency.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Verified tickets before kitchen submission, reducing order errors.
- Accurate payment handling kept checkout moving.
- Set a positive service tone through friendly guest interactions in a busy restaurant setting
- Accurate payment handling kept checkout moving.
- Efficient order processing supported front counter and drive-thru service at McDonald's.
- Friendly guest service improved the restaurant experience during busy shifts.
- Verified tickets before kitchen submission, reducing order errors.
Intern
MMC
Eden Prairie, Minnesota
09.2024 - 06.2025
- Gathered and organized data for MMC reports, ensuring accurate tracking of project details.
- Assisted MMC teams by managing daily administrative tasks and updating documents to streamline operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Sorted and labeled MMC files for efficient retrieval and organization., records, and shared workspaces for easy access.
- Assisted MMC operations by preparing materials and supplies for assigned tasks.
- Composed professional correspondence for MMC staff to facilitate communication. for MMC staff using clear, professional language.
- Fostered positive working relationships with staff and management to enhance team collaboration.
Education
High School Diploma -
Cristo Rey Jesuit Highschool
Minneapolis, MN06-2028
Skills
- Point-of-sale operation
- Cash handling
- Money handling
- Order processing
- Customer service
- Data entry
- Inventory management
- Microsoft Excel
- Time management skills
- Teamwork
- Product knowledge
Languages
Spanish
Professional
Timeline
Cashier
McDonald's
04.2026 - Current
Intern
MMC
09.2024 - 06.2025
High School Diploma -
Cristo Rey Jesuit Highschool