Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Kevin Ortiz

Queens

Summary

Personable and driven, with knack for team leadership and customer engagement. Possesses solid understanding of retail operations and inventory management, adept at using merchandising strategies to drive sales. Committed to fostering positive work environment and achieving measurable growth in store performance.

Overview

3
3
years of professional experience

Work History

Associate Store Manager

J.Crew
04.2024 - Current
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Store Manager

Banana Republic
01.2023 - 04.2024
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Merchandise Manager

American Eagle Outfitters, Inc
08.2022 - 01.2023
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
  • Optimized store displays and appearance via strategic merchandising
  • Monitored stock levels and product sales to determine purchasing needs

Sales Manager

Oakley Store
08.2021 - 08.2022
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Photography And Art

Borough Of Manhattan Community College Of The City University Of New York
New York, NY

Highschool Diploma - undefined

Hillcrest High School
Jamaica, NY
06.2019

Skills

  • Service Excellence
  • Microsoft Dynamics
  • Oracle Database Management
  • Staff Management
  • ADP Workforce Now
  • Microsoft Outlook
  • Multi-Unit Operations Management
  • Employee Development
  • Sales Activities
  • Policy Implementation
  • Microsoft Windows

LANGUAGES

English - Native or Bilingual
Spanish - Native or Bilingual

Timeline

Associate Store Manager

J.Crew
04.2024 - Current

Assistant Store Manager

Banana Republic
01.2023 - 04.2024

Merchandise Manager

American Eagle Outfitters, Inc
08.2022 - 01.2023

Sales Manager

Oakley Store
08.2021 - 08.2022

Photography And Art

Borough Of Manhattan Community College Of The City University Of New York

Highschool Diploma - undefined

Hillcrest High School

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Kevin Ortiz