Kevin Ortiz
Albuquerque
Summary
Experienced Loader Operator with knowledge in heavy machinery operation, maintenance, and safety protocols. Strengths include efficient workflow management, problem-solving skills, and the ability to work under pressure. Significant contributions at previous workplace include using my experience from previous positions to help management in the area where most help was needed and ensuring strict adherence to safety guidelines.
Overview
5
5
years of professional experience
Work History
Loader Operator
Copart Auto Auctions
Albuquerque
12.2024 - 03.2026
- Conducted pre-operation inspections on loaders for safety compliance.
- Maintained cleanliness and organization of loading areas at auction site.
- Followed safety protocols to minimize risks during loading operations.
- Assisted in training new operators on equipment usage and safety procedures.
- Communicated effectively with colleagues regarding vehicle status and needs.
- Communicated effectively with supervisors regarding job tasks, machine operation status, maintenance needs.
- Followed company policies and procedures when operating machinery in order to maximize efficiency and minimize risk of injury or damage to property.
- Loaded and unloaded items to and from trucks.
- Maintained machines by refueling, lubricating and completing minor repairs.
- Responded quickly to emergency situations involving malfunctioning machinery or other hazardous conditions.
- Loaded vehicles ranging from a bike, a small coupe and as big as a 3500 dually.
- Provided additional assistance to customers and transporters to ensure satisfactory results.
- Loaded customer trailers ranging from a one car trailer all the way to a 10 car hauler.
- Loaded out vehicles in a timely manner.
- Provided additional assistance as needed to colleagues on ground to help finish all work by end of day.
- Additional service orders were added and vehicles were moved to corresponding areas in a timely fashion.
- Assisted colleagues in their appointed areas depending on volume.
- Maintained drop off areas organized and finished vehicles were placed into inventory as needed to clear up space for more units.
- Used bucket to gather dirt and place on roads after rain out in order to make roads flat and reduce hazards.
- Ensured that every area had all necessary vehicles left for inventory.
- Communicated with customer service representatives regarding the movement of vehicles per their request.
- Loaded other objects in addition to vehicles.
- Took pictures of vehicles for owner retainment before releasing unit to the company picking up unit for transport.
Inventory Specialist
Copart Auto Auctions
Albuquerque
09.2023 - 12.2024
- Trained new staff on inventory processes and best practices.
- Prepared vehicle to policy standards for inventory process.
- Pictures were taken of Vehicle and all additional information was noted regarding unit.
- Met daily quota for inventory process
- Used mechanical knowledge to get better results for inventory process
- Additional service orders were added for vehicles within inventory, and were completed promptly and efficiently
- Went through inventory to ensure proper wrap for vehicle going through insurance process.
- Maintained clean workspace to reduce hazards.
- Provided additional assistance and knowledge due to my experience in customer service.
- Directed coworkers in order to finish all tasks in a timely manner.
- Took customers to look at vehicles assigned to current auction to preview unit.
Customer Service Representative
Copart Auto Auctions
Albuquerque
03.2021 - 05.2023
- Trained new staff on customer service best practices and company systems effectively.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with inquiries regarding vehicle auction processes and policies.
- Took different forms of payments from customers involving their purchase.
- Created service orders as necessary depending on the needs from the seller.
- Filled out vehicles titles from many states to assign new owner.
- Multitasking with the assistance of customers in person and on the phone along with personal tasks.
Education
Rio Grande Highschool
Albuquerque, NmSkills
- Equipment operation
- Effective communication
- Training others
- Attention to detail
- Customer service
- Problem solving
- Time management
- Decision-making
- Adaptability and flexibility
- Weight balancing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Loader Operator
Copart Auto Auctions
12.2024 - 03.2026
Inventory Specialist
Copart Auto Auctions
09.2023 - 12.2024
Customer Service Representative
Copart Auto Auctions
03.2021 - 05.2023
Rio Grande Highschool