Kevin Ott
Black Creek,WI
Summary
Proactive Account Executive with a focus on client relationship management and tailored sales strategies. Demonstrated ability to increase revenue through effective communication and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Executive
GoHighLevel
Dallas, TX
11.2024 - 12.2025
- Cultivated client relationships through regular communication and follow-up.
- Developed tailored marketing strategies using company software tools.
- Collaborated with sales team to identify new business opportunities.
- Provided product demonstrations to potential clients, showcasing features and benefits.
- Managed client accounts to ensure satisfaction and retention efforts.
- Analyzed customer feedback to improve service delivery and support initiatives.
- Maintained accurate records of client interactions within the CRM system.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Manager in Charge
Two Men and a Truck
Oldsmar, FL
08.2023 - 10.2024
- Communicated with customers to address inquiries and resolve issues.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations and logistics for moving services.
- Oversaw team performance and ensured adherence to company policies.
- Trained new employees on safety procedures and operational protocols.
- Coordinated schedules for staff and equipment to optimize efficiency.
- Conducted regular team meetings to discuss goals and performance expectations.
Professional Mover/Sales Consultant
TWO MEN AND A TRUCK® International
New Berlin, Wisconsin
12.2022 - 08.2023
- Assisted customers in understanding moving processes and service options.
- Followed safety protocols to ensure a secure working environment.
- Communicated effectively with clients to address concerns during moves.
- Provided excellent customer service throughout the entire moving process from start to finish.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Increased departmental sales, implementing strategic sales and marketing initiatives to drive growth.
- Negotiated prices and sales contracts.
- Participated in sales training and workshops to improve product knowledge and sales techniques.
Licensed Insurance Agent
American Income Life Insurance Company
Waco, Texas
04.2020 - 08.2022
- Assisted clients with selecting appropriate insurance coverage options.
- Educated policyholders on benefits and features of insurance products.
- Conducted regular follow-ups to maintain client relationships and satisfaction.
- Scheduled appointments and conducted client meetings to discuss insurance needs.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Maintained accurate records of client information including contact details and policy changes.
- Upsold products to policyholders and potential new clients.
- Initiated contact with potential clients through cold calling and networking activities.
- Collaborated with underwriting teams to facilitate policy approvals.
- Utilized CRM software to track client interactions and policy updates.
Education
High School Diploma -
Shiocton High School
Shiocton, WI05-2015
Skills
- Client relationship management
- Sales strategy development
- CRM software utilization
- Product demonstration
- Customer engagement
- Revenue generation
- Problem solving
- Customer relations
- Negotiation skills
- Needs assessments
- Customer relationship management
- Software proficiency
- CRM management
- Account management
- Sales strategies
- Effective communication
- Multitasking and prioritization
- Customer onboarding
- Customer retention
- Relationship building
- Active listening
- Empathy and patience
- Remote support
- CRM software expertise
Certification
Certified Admin through GoHighLevel
Accomplishments
Contributor to first ever Million Dollar Revenue Month
References
References available upon request.
Timeline
Account Executive
GoHighLevel
11.2024 - 12.2025
Manager in Charge
Two Men and a Truck
08.2023 - 10.2024
Professional Mover/Sales Consultant
TWO MEN AND A TRUCK® International
12.2022 - 08.2023
Licensed Insurance Agent
American Income Life Insurance Company
04.2020 - 08.2022
High School Diploma -
Shiocton High School