KEVIN OTTO
Summary
Administrative and customer service professional with experience supporting operations, coordinating processes, and aiding teams in fast-paced environments. Strong background in service, communication, and technical support. Known for organization, problem-solving, and keeping a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Manager - Ramp Operations
American Airlines
07.2025 - Current
- Oversee daily ramp operations to ensure safe, efficient, and on-time aircraft handling.
- Lead and support ramp agents through coaching and performance oversight.
- Coordinate staffing, scheduling, and task assignments to support operational coverage.
- Monitor workflow, resolve service issues, and implement process improvements.
Staff Assistant
American Airlines
12.2022 - 06.2025
- Managed payroll processes with accuracy and attention to detail.
- Provided administrative support across departments to streamline daily operations.
- Facilitated communication and information flow to enhance team collaboration.
- Aided with project coordination, scheduling, and organizational tasks.
Lead Administrator & Fleet Service Clerk
Envoy Air
10.2019 - 12.2022
- Managed full-cycle recruitment, including job postings, screening, and onboarding.
- Coordinated badge issuance and ensure compliance with security protocols.
- Partnered with department leaders to identify staffing needs and hiring strategies.
- Performed fleet service duties and supported daily operational requirements.
Education
Bachelor's - Information Technology
University of the Assumption
Skills
- Operations & Administration
- Leadership & Workforce Management
- Technical & IT Capabilities
- Team Leadership & Supervision
- Scheduling & Payroll Support
- Training & Performance Oversight
- Documentation & Reporting
- Workflow & Process Optimization
Timeline
Customer Service Manager - Ramp Operations
American Airlines
07.2025 - Current
Staff Assistant
American Airlines
12.2022 - 06.2025
Lead Administrator & Fleet Service Clerk
Envoy Air
10.2019 - 12.2022
Bachelor's - Information Technology
University of the Assumption