Kevin Owens
Sacramento,CA
Summary
Talented General Manager with 5+ years of experience in marketing, customer service, and facility oversight. Proven ability to work effectively with individuals at all organizational levels. Seeking a similar role in Sacramento, CA.
Experienced strategist skilled in transforming underperforming organizations into top revenue generators. Demonstrates exceptional ability to cultivate strong customer relationships while maintaining an engaging and personable demeanor.
Overview
6
6
years of professional experience
Work History
General Manager
WoodSpring Suites
Sacramento, CA
Jan 2018 - Current
- Pay monthly bills.
- Book reservations.
- Maximized category turnover through proactive management strategies.
- Configure weekly sales strategies.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Trained, coached, and mentored staff to ensure smooth adoption of the new program.
- Make daily deposits.
- Oversaw all departments, including Maintenance and housekeeping, for a $852,441.33 annual revenue-producing guest rooms.
- House inventory completed monthly.
- Worked with support teams to resolve issues with product, service, or accounting areas.
- Hired and trained 10 of staff.
- Configure employee schedule.
General Manager
DARLING AVAIRY
Sacramento, CA
05.2023 - 06.2024
- Implemented measures that maximized customer satisfaction while reducing costs and increasing productivity.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Reduced operational expenses through strategic supplier relations management
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
Outdoor Sales Representative
Slakey Brothers
Sacramento, CA
03.2022 - 07.2023
- Developed and maintained relationships with existing customers to increase sales.
- Identified potential new customer opportunities through market research.
- Conducted presentations of product features, benefits and pricing to prospective customers.
- Provided detailed product demonstrations for potential customers.
- Negotiated contracts with potential clients to maximize profits.
- Compiled reports on sales activities and results for management review.
- Maintained accurate records of all sales transactions in CRM system.
- Resolved customer complaints promptly and professionally.
- Advised customers on selection of product lines that best suit their needs.
- Generated leads through cold calling prospects and networking events.
- Attended weekly team meetings to discuss progress and strategies for success.
General Manager
ECHO AND RIG
Sacramento, CA
01.2019 - 01.2022
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Developed service and sales strategies to improve retention and revenue.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Front Desk Manager
The Courtyad Marriott
Sacramento, CA
Mar 2015 - Jul 2017
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Performed concierge services for guests as needed.
- Controlled cash and credit card payment transactions at the front desk.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved issues in a timely and professional manner with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Followed company security and check-in policies and procedures and reported suspicious activity to the general manager.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Manager
The Fairfield In
Sacramento, CA
Mar 2015 - Jul 2017
- Checked guests in and out of the hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Oversaw all front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
- Reported maintenance problems to the appropriate personnel.
- Attended mandatory staff meetings and brought issues to the attention of upper management.
- Controlled cash and credit card payment transactions at the front desk.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Performed concierge services for guests, as needed.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
General Manager
The Union
Sacramento, CA
Apr 2016 - Dec 2016
- Implemented marketing strategies, which resulted in 12% growth of customer base.
- Entered details, such as payments, account information, and call logs, into the computer system.
- Responded to customer requests via telephone and email.
- Closed nightly inventory.
- Collect and deposit nightly income.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Arts - Business Management
American River College
Sacramento, CA2014
GED -
Woodcreek High School
Roseville, CA2007
Skills
- Operations management
- Customer service
- Goal attainment
- Organized
- Employee scheduling
- Budget administration
- Inventory management
- Timeline management
- Consistently meet goals
- Verbal and written communication
- Exceptional interpersonal communication
- Coaching and mentoring
- Staff training/development
- Budgeting
- Teamwork and collaboration
- Effective leader
- P&L Management
- Customer Relationship Management
- Operations Oversight
- Advertising and marketing
- Team training and development
- Staff Management
- Problem Resolution
- Customer experiences
Accomplishments
Since working for Marriott Hotel properties a majority of my customer service career, I've received direct letters of service from Bill Marriott's office on multiple occasions.
Timeline
General Manager
DARLING AVAIRY
05.2023 - 06.2024
Outdoor Sales Representative
Slakey Brothers
03.2022 - 07.2023
General Manager
ECHO AND RIG
01.2019 - 01.2022
General Manager
WoodSpring Suites
Jan 2018 - Current
Front Desk Manager
The Courtyad Marriott
Mar 2015 - Jul 2017
Front Desk Manager
The Fairfield In
Mar 2015 - Jul 2017
General Manager
The Union
Apr 2016 - Dec 2016
Associate of Arts - Business Management
American River College
GED -
Woodcreek High School