Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Oxendine

Rowland,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Food & Consumable Coach

Walmart
04.2023 - Current
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Reduced employee turnover with effective training programs and supportive management practices.

General Merchandise Coach

Walmart
12.2022 - 04.2023
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Set and managed merchandise budgets to maximize profits and control expenses.

Asset Protection Operations Coach

Walmart
06.2021 - 12.2022
  • Streamlined operations by implementing efficient processes and procedures in the workplace.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Boosted team productivity with effective communication strategies and regular progress meetings.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.
  • Developed successful strategies for process optimization, resulting in increased efficiency across all departments.
  • Improved overall company performance by identifying key metrics and analyzing data to drive decision making.
  • Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
  • Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
  • Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
  • Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
  • Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.

DIGITAL TEAM LEAD

WALMART SUPERCENTER
10.2020 - 05.2021
  • Models outstanding customer service through acknowledgement of customer needs
  • Assist in evaluating, training and recruitment opportunities for associates
  • Leads team to ensure area processes are executed to standard
  • Provides supervision and development opportunities to a team of 40+ associates
  • Creates a safe and ethical work environment
  • Communicate and promote commitment to positive team morale
  • Organize and delegate task for successful completion
  • Reviews weekly financial reports to determine profit and loss
  • Drives the financial performance by reviewing profit and loss statements for area
  • Implement action plans to mitigate shrink and ensure goals are achieved
  • Develop and oversee marketing campaigns to promote products and services
  • Communicate and collaborate with all levels of associates in regard to merchandising, technology, store operations and business initiatives.

PICKUP DEPARTMENT MANAGER

WALMART SUPERCENTER
06.2020 - 10.2020
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Responded to customer concerns with friendly and knowledgeable service
  • Adapts to changing demands and business needs
  • Prioritize and delegate workload task to associates
  • Support financial goals by collaborating with management and associates
  • Drives the financial performance by reviewing profit and loss statements for area
  • Guides and oversees associate performance
  • Makes effective decisions through problem solving solutions and resources
  • Reviews weekly financial reports to determine profit and loss
  • Develop and oversee marketing campaigns to promote products and services.

CONSUMABLES DEPARTMENT MANAGER / CUSTOMER SERVICE MANAGEMENT

WALMART SUPERCENTER
01.2020 - 06.2020
  • Maintains inventory accuracy by receiving, stocking, and rotating merchandise
  • Follow company processes and practices to meet business standards
  • Collaborate with managers to monitor progress and results
  • Identify inventory shortages to reduce shrink and increase In-stock
  • Prioritize and plan ways to improve performance and results
  • Reviews weekly financial reports to determine profit and loss
  • Develop and oversee marketing campaigns to promote products and services
  • Ensure effective merchandise presentation, seasonal transitions, operational and inventory flow processes are implemented
  • Provides supervision and development opportunities for associates through hiring, training and mentorship.

PERSONAL SHOPPER

WALMART SUPERCENTER
06.2019 - 12.2019
  • Provided convenience and experience through Pickup services
  • Monitor inventory flow processes and service standards
  • Observe customer expectations
  • Promote the value of company products and services
  • Resolve customer issues and concerns.

SELF-CHECKOUT HOST

WALMART SUPERCENTER
03.2018 - 06.2019
  • Replenished supplies, bags and other materials to create convenience for customer experience
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Responded to all customer inquiries thoroughly and professionally
  • Resolve customer issues and concerns professionally.

UNDERGRADUATE ADMISSIONS HAWK ASSISTANT LEAD

UNC PEMBROKE
08.2017 - 12.2018
  • Routinely available to coach and assist office leads
  • Built long-term relationships and advised students on first year college expectations
  • Politely assisted students and parents in person and via telephone
  • Resolved all complaints in a professional manner while prioritizing student and parent satisfaction
  • Develop and oversee marketing campaigns to promote products and services.

STUDENT ORIENTATION LEAD

UNC PEMBROKE
08.2017 - 08.2018
  • Resolved all complaints in a professional manner while prioritizing student and parent satisfaction
  • Supervised multiple students in a group atmosphere to cultivate safety and structure
  • Provided guidance and advice to help build self-esteem and community involvement
  • Assisted students with career and future-education planning
  • Offered financial advisement to students during academic planning sessions.

FOOD SERVICE CHAMPION

TACO BELL
06.2016 - 02.2017
  • Cleaned and Sanitized work areas to Ecolab standards
  • Cooked batches of food according to service expectations
  • Maintained food safety standards
  • Created fast and friendly experiences for valued customers.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MANAGEMENT

University of North Carolina At Pembroke
Pembroke, NC
05.2024

High School Diploma -

SOUTH ROBESON HIGHSCHOOL
Rowland, NC
06.2017

Skills

    • Thought Leadership Content Development
    • Creative
    • Innovative
    • Persuasive
    • Social Media Expert
    • Analytical Thinking
    • Organized
    • Ambitious
    • Family Oriented
    • Technologies Integration and Adaptation
    • Team collaboration and leadership
    • Maintaining confidentiality
    • Management development
    • Customer-service oriented
    • Interpersonal skills
    • Critical thinking
    • Time management
    • Conflict resolution
    • Financial management skills
      • Computer proficient
      • Advising
      • Identifying problems
      • Active listening
      • Skill building
      • Personable and outgoing
      • Outstanding social skills
      • Student motivation
      • Superior verbal and written communication skills
      • Natural leader
      • Team player
      • Business Development
      • Performance Management
      • Operations Management
      • Expense Tracking
      • Policy Implementation
      • Business Planning
      • Workforce Management
      • Budget Control

References

Can be provided upon request, along with letters of recommendation.

Timeline

Food & Consumable Coach

Walmart
04.2023 - Current

General Merchandise Coach

Walmart
12.2022 - 04.2023

Asset Protection Operations Coach

Walmart
06.2021 - 12.2022

DIGITAL TEAM LEAD

WALMART SUPERCENTER
10.2020 - 05.2021

PICKUP DEPARTMENT MANAGER

WALMART SUPERCENTER
06.2020 - 10.2020

CONSUMABLES DEPARTMENT MANAGER / CUSTOMER SERVICE MANAGEMENT

WALMART SUPERCENTER
01.2020 - 06.2020

PERSONAL SHOPPER

WALMART SUPERCENTER
06.2019 - 12.2019

SELF-CHECKOUT HOST

WALMART SUPERCENTER
03.2018 - 06.2019

UNDERGRADUATE ADMISSIONS HAWK ASSISTANT LEAD

UNC PEMBROKE
08.2017 - 12.2018

STUDENT ORIENTATION LEAD

UNC PEMBROKE
08.2017 - 08.2018

FOOD SERVICE CHAMPION

TACO BELL
06.2016 - 02.2017

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MANAGEMENT

University of North Carolina At Pembroke

High School Diploma -

SOUTH ROBESON HIGHSCHOOL

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