Kevin Partch
Fort Ripley,MN
Summary
Customer-oriented Director of Operations with 17 years of experience focused on increasing store manager productivity while increasing sales and maximizing profitability. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Enthusiastic team player with strong work ethic and advanced complex problem solving skills.
Overview
30
30
years of professional experience
Work History
Director of Operations
Credo LLC, Five Guys Burgers and Fries
06.2022 - 04.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
Director of Operations
Insomnia Cookies
09.2020 - 05.2022
- Oversaw day-to-day production activities in Upper Midwest in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality and the customer experience.
- Increased sales by 16.4% in 2021 by establishing goals, overseeing performance and mentoring leaders.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands during Pandemic.
District Manager
Caribou Coffee Company Inc.
01.2001 - 01.2019
- Responsible for leading of 14 stores and leading 15 managers driving $10 mil in annual sales while growing brand loyally by 25%.
- Daily operations, customer service, quality control, P/L management and analysis, managing and developing people, staffing, annual budget planning and implementation.
- Opened 17 new locations during tenure in all phases, staffing, training standards and systems.
- Increased profits by assessing the effectiveness of the inventory system by store and taking the proper steps to simplify.
- Internally promoted 12 people to GM role of the last 10 years.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Director of Operations
Cowpatty LLC, Five Guys Burgers and Fires
04.2024 - 02.2025
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Manager
Apple Bees
01.2000 - 01.2001
- Responsible for entire bar/grill operations. Hired, trained and developed staff.
- Improve customer service scores by 11% focusing on speed, accuracy, deployment and friendliness.
- Reduced overall restaurant cost of good by 7.5% with a high attention to detail around portion control and reduction of par levels.
General Manager
Super America
01.1995 - 01.2000
- Responsible for high volume unit with $2.5mil in annual sales including staffing, training, customer service, building and car wash maintenance, ordering and controlling inventory shrinkage.
- Increased sales in first year by 12% along with improving profitability by 30%.
- Implemented and trained staff in 2 locations on new computer systems in both front of house use and back of house administrative duties.
Education
Management Mentor Plus Program
Harvard University
Cambridge, MANone - Business Management
St. Cloud State University
St. Cloud, MNCaribou College certificate - undefined
Caribou Coffee
2014
Diploma - Mathematics
Sartell Senior High School
Sartell, MN1978
Skills
- Leadership skills
- Strategic planning
- Staff management
- Business analysis
- Operations Management
- Budgeting
- Financial management
- Staff training/development
- Relationship building
- Timeline management
- Effective leader
- Organized
- Coaching and mentoring
- Inventory management
- Exceptional interpersonal communication
- Customer service-oriented
Accomplishments
- Selected to go to country of origin, Costa Rica in 2006 based on 2005 performance metrics.
- Achieved top 7 company scorecard ranking based on metric performance categories for the last 8 consecutive years.
- Caribou College graduate June 2014.
Timeline
Director of Operations
Cowpatty LLC, Five Guys Burgers and Fires
04.2024 - 02.2025
Director of Operations
Credo LLC, Five Guys Burgers and Fries
06.2022 - 04.2024
Director of Operations
Insomnia Cookies
09.2020 - 05.2022
District Manager
Caribou Coffee Company Inc.
01.2001 - 01.2019
Manager
Apple Bees
01.2000 - 01.2001
General Manager
Super America
01.1995 - 01.2000
None - Business Management
St. Cloud State University
Caribou College certificate - undefined
Caribou Coffee
Diploma - Mathematics
Sartell Senior High School
Management Mentor Plus Program
Harvard University
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