Kevin Perez
Arcadia
Summary
Diligent customer service with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. I have a strong eagerness to lean more and improve me skills in this field and become the best in it. I can provide the work ethic and determination to elevate business. Bringing loyal customers back and creating those solid relationship that will keep them coming. Any opportunity to achieve that goals that i set for myself and be able to add to your business would be the greatest experience i can ask for.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
QCD
06.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
CDL Truck Driver
Kelly Paper
04.2018 - 02.2020
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Filled out load paperwork and DOT-mandated log books.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Speaking to customers about their orders and recommend products to them for their business needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Patient Transporter
Huntington Hospital
09.2016 - 04.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Mechandiser
Nabisco
06.2015 - 10.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Spoke to store management for display placement and sales going on for that week and or month
- Verified products appeared at correct locations in proper quantities.
Delivery Driver / Customer Service
Dominos Pizza Inc.
03.2013 - 05.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoting items on our menu to our customers to up sell for customer satisfaction and experience
Education
High School Diploma -
Del Mar High School
San Gabriel06-2012
Skills
- Strong work ethic
- Eagerness to learn new skills
- Friendly customer service
- Client relations and customer service
- Delivers exceptional customer service
- Customer service background
- Strong customer service
- Sales promotions
- Strong organization skills and multitasking
- Exceptional in computers and trouble shooting
Certification
CDL - Doubles Triples and Hazmat
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Helping people achieve their goals
- Cooking
- Digital Art and Animation
- Coding and Programming
- Drone Piloting
- Photography
- Videography
- Youtube Content Creating
- Enjoy participating in going to the gym for overall physical and mental well-being
Experience
Photo and Video Work Freelance
- Photo and video work for clients giving them a personalized experience providing physical and digital versions of my work
- Commuted to their houses or met at establishments to discuss their needs and wants
- Selling them on a better experience and product to enjoy
- Going to locations on the clients available time and filming for a number of hours
Timeline
CDL Truck Driver
QCD
06.2023 - Current
CDL Truck Driver
Kelly Paper
04.2018 - 02.2020
Patient Transporter
Huntington Hospital
09.2016 - 04.2017
Mechandiser
Nabisco
06.2015 - 10.2015
Delivery Driver / Customer Service
Dominos Pizza Inc.
03.2013 - 05.2014
High School Diploma -
Del Mar High School
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