Kevin Perez Mendez
New York City,NY
Summary
Professional and enthusiastic bi-lingual Food Server with over three years of experience serving food in busy restaurants. A high-energy individual, with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mezze on the River
04.2024 - Current
- Developed and implemented a comprehensive customer service program that improved customer satisfaction giving us the highest ratings (4.75) since opened.
- Train employees to improve up-selling skills, take larger sections and cross-training which provided a 13% increase of profit and a 4% decrease in Labor Cost.
- Developed and implemented a training program that increased employees’ technical and product knowledge by 5%
Server
Mezze On The River
05.2023 - 03.2024
- Developed deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Consistently maintained high level of customer satisfaction by providing friendly, efficient service
- Worked with kitchen staff to ensure timely preparation and delivery of orders
Support Staff
Guckenheimer @ Spotify
10.2022 - 05.2023
- Help with catering/private events while building connections with employees
- Trained a team of staff, resulting in increase in customer support efficiency
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
Expo Runner
The Smith
02.2022 - 07.2022
- Works with the BOH and FOH team to make sure all plates are prepared and plated correctly to bring out all food in under 10 minutes with no mistakes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Properly stored food items and ingredients in accordance with food safety regulations
Barback
The Smith
12.2021 - 07.2022
- Managed closing duties, including cleaning bar area and back area.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Helping assure prompt customer service while still helping on service bar which operated with about 600-1200 guests daily
Busser
The Smith
06.2021 - 12.2021
- Followed proper procedures for setting up and breaking down tables
- Followed established health and safety guidelines to ensure clean and sanitary dining environment
- Cleaned and polished silverware, glasses, and other tableware to ensure pristine dining experience
Education
High School Diploma -
Chelsea CTE HS
New York, NY06.2021
Certificate of Technical Studies -
IC3 GS5 Digital Literacy
New York, NY06.2020
Skills
- Ability to Work Under Pressure
- Computer Skills
- Communications
- Leadership
- Multitasking
- Upselling
- Budgeting and financial management
- Kitchen oversight
- Recruitment
- Staff Training
Internships
New York's County District Attorney, New York City June 2021 — August 2021
Gaining an insider's view in the criminal justice system while attending meetings with ADAs and the District attorney as well. Also, attending workshops, participating in mock trials and developing professional skills in office settings.
ACLU Nation Advocacy Institute, New York City July 2021
Engaging with lawyers and politicians to defend civil rights and liberties, Also, discussing legal strategies and advocacy for real-world political decisions and taking actions on these problems.
NYPD Community Outreach Project, New York City January 2021 — May 2021
Creating a plan to connect the NYPD with the community during rough times with a set-budget; Implementing new strategies that focus on catching the minority-group eyes while still respecting communities.
ACE Mentorship Program, New York City October 2020 — March 2021
Learning how to work and design in the construction industry while rapidly learning multiple new software. Also, creating mock-design for NYC buildings with a implemented budget.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeTimeline
Assistant Manager
Mezze on the River
04.2024 - Current
Server
Mezze On The River
05.2023 - 03.2024
Support Staff
Guckenheimer @ Spotify
10.2022 - 05.2023
Expo Runner
The Smith
02.2022 - 07.2022
Barback
The Smith
12.2021 - 07.2022
Busser
The Smith
06.2021 - 12.2021
High School Diploma -
Chelsea CTE HS
Certificate of Technical Studies -
IC3 GS5 Digital Literacy
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