
Senior Salesforce Consultant with over a decade of experience designing, optimizing, and integrating solutions across Sales, Service, and Experience Clouds. Skilled in translating complex business needs into efficient, scalable systems that drive adoption and measurable results. Experienced across manufacturing, healthcare, logistics, education, and nonprofit sectors, with a proven ability to lead projects from discovery through deployment.
• Technical lead of large-sized Salesforce.com implementations and post-implementation support projects.
• Responsible for requirements gathering, documenting business process flows.
• Design of Salesforce.com object structure, configuration of standard and custom objects, security models, fields, and page layouts.
• Solutioning according to client needs and constraints.
• Implement validation rules, reports, dashboards, flows, approval processes, entitlements, milestones, knowledge, and communities.
• Provide mentorship and training to team members.
• Manage customer relationships and be a trusted advisor
• Project Manager and technical lead of mid to large-sized Salesforce.com implementations and post-implementation support projects.
• Responsible for requirements gathering, documenting business process flows.
• Conduct research of third party applications and create client specific training documentation.
• Design of Salesforce.com object structure, configuration of standard and custom objects, security models, fields, and page layouts.
• Implement work flow rules, validation rules, reports, dashboards, and process builder.
• Flexibility and availability to enhance customer support by customer on site visits.
• Manage personal quarterly Salesforce certification.