Kevin Phill
Bend,OR
Summary
Proven leader and diligent team player with a track record of enhancing customer satisfaction and team productivity at AutoZone. Leveraged strong work ethic and safety understanding to improve service delivery and workplace efficiency. Excelled in guest relations, achieving significant loyalty and trust through exceptional service and communication.
Overview
13
13
years of professional experience
Work History
Set up Attendant Banquets
Eagle Crest Resort
2023.03 - 2024.08
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Manager
AutoZone
2020.04 - 2022.05
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Warehouse Supervisor
Parts Authority
2016.12 - 2019.03
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
Sales Associate
Wal Mart
2014.08 - 2016.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery
News Week Magazine
2012.01 - 2013.12
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY05.2012
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Guest Relations
Timeline
Set up Attendant Banquets
Eagle Crest Resort
2023.03 - 2024.08
Manager
AutoZone
2020.04 - 2022.05
Warehouse Supervisor
Parts Authority
2016.12 - 2019.03
Sales Associate
Wal Mart
2014.08 - 2016.06
Delivery
News Week Magazine
2012.01 - 2013.12
High School Diploma -
Hillcrest High School
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