Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Phillips

Owings,MD

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
32
years of professional experience

Work History

Director of Operations, Mid Atlantic

TGI Fridays
03.2019 - 03.2024
  • Oversee market of 14 locations in Maryland and Virginia.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Maintained positive food safety results.
  • Improved and enhanced guest satisfaction results.
  • Managed and controlled all cost centers to stay within budget.

Director of Operations

Landry's Inc. - Joes Crab Shack
04.2013 - 12.2018
  • Managed region from Pennsylvania to Florida.
  • Developed and implemented Blue crab program generating seasonal incremental revenue.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Assisted in recruiting, hiring and training of team members.

Director of Operations

TGI Fridays
05.2009 - 04.2013
    • Improved customer satisfaction rates with proactive problem resolution and timely followup.
    • Mentored and coached team members to foster productive and engaging work environment through s culture of recognition and team work.
    • Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
    • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.

General Manager of Restaurant

TGI Fridays
03.2003 - 05.2009
    • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
    • Managed Certified center of excellence training restaurant.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Account Executive

Netmanage, Inc.
12.1999 - 09.2002
  • Developed and maintained strong working relationships with professionals within assigned territory with top level executives.
  • Set and achieved company defined sales goals.
  • Met existing customers to review current services and expand sales opportunities.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.

Senior Account Manager

Connected Resources
05.1995 - 12.1999
    • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
    • Educated clients on new products or services to increase customer engagement with brand.
    • Closed business deals with partner businesses to increase company profits.
    • Evaluated client needs and developed tailored solutions.

Account Manager

IBM Corporation
07.1992 - 05.1995
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Education

Business

Towson University
Baltimore, MD

Skills

  • Budget Development and control
  • Sales Strategies
  • Process Improvements
  • Customer Service Management
  • Marketing Strategies
  • Business Development
  • Staff Development
  • Change Management

Accomplishments

  • GM of the year.
  • Certified center of excellence.
  • Success by design development team.
  • Top 10 balanced scorecard.
  • Developed blue crab program
  • Member County economic development council.

Timeline

Director of Operations, Mid Atlantic

TGI Fridays
03.2019 - 03.2024

Director of Operations

Landry's Inc. - Joes Crab Shack
04.2013 - 12.2018

Director of Operations

TGI Fridays
05.2009 - 04.2013

General Manager of Restaurant

TGI Fridays
03.2003 - 05.2009

Account Executive

Netmanage, Inc.
12.1999 - 09.2002

Senior Account Manager

Connected Resources
05.1995 - 12.1999

Account Manager

IBM Corporation
07.1992 - 05.1995

Business

Towson University

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Kevin Phillips