Kevin Phillips
Summary
Dynamic and highly reliable professional with extensive experience in customer service in seasonal hospitality. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Recognized for fostering a welcoming atmosphere and implementing cost-saving measures, contributing to improved financial performance and repeat business. Committed to maintaining cleanliness and organization. Thorough menu knowledge and upselling skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Bartender
Deepdale Golf Club
04.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Seasonal Innkeeper
Coqui Del Mar
11.2023 - 03.2025
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Improved overall financial performance by closely monitoring expenses and implementing cost-saving measures where feasible.
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
Seasonal Server
Island House Hotel
06.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
Certification
Bar Starts & Bar Smarts
Serv Safe Food Handler
Languages
Spanish
Professional Working
Timeline
Seasonal Bartender
Deepdale Golf Club
04.2025 - Current
Seasonal Innkeeper
Coqui Del Mar
11.2023 - 03.2025
Seasonal Server
Island House Hotel
06.2020 - 10.2024
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