Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Affiliations
Timeline
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Kevin Picazo-Gonzalez

Raleigh,NC

Summary

Dynamic professional with a proven track record in customer service and visual arts, honed at Walgreens and other notable employers. Excels in team collaboration and innovative thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in bilingual communication and visual art creation, adept at delivering creative solutions and exceptional service.

Overview

4
4
years of professional experience

Work History

Drive-Thru Cashier

Biscuitville
Raleigh, NC
08.2024 - Current
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Prepared drinks and other special items to complete food orders.
  • Took orders and processed payments in full-service establishment.

Painter

Student Painters
Charlotte, NC
05.2024 - 07.2024
  • Applied paint with brushes, rollers, or other equipment.
  • Smoothed surfaces using sandpaper, scrapers or sanding machines.
  • Set up scaffolding and ladders to access elevated surfaces safely, and follow company guidelines for proper equipment usage.
  • Painted walls and other surfaces using traditional methods, and worked efficiently to complete jobs within required timeframes.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat.

Customer Service Associate

Walgreens
Raleigh/Matthews, NC
01.2024 - 04.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped customers find specific products, answered questions, and offered product advice.

Customer Service Associate

Walgreens
Matthews, NC
10.2022 - 08.2023
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Cashier

Compare Foods
Monroe, NC
05.2021 - 08.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

Bachelor of Arts - Arts Studies

North Carolina State University
Raleigh, NC
06-2025

Associate of Arts - Fine Arts

South Piedmont Community College
Monroe, NC
05-2023

High School Diploma -

Union County Early College
Monroe
05-2023

Skills

  • Creative solutions
  • Time management
  • Innovative thinking
  • Logical reasoning
  • Team collaboration
  • Problem-solving
  • Positive attitude
  • Strong communication skills
  • Customer service skills
  • Active listening
  • Bilingual communication
  • Analytical and critical thinking
  • Visual art creation
  • Visual Art Skills
  • 2D art and illustration

Languages

English
Full Professional
Spanish
Native/ Bilingual

Websites

Accomplishments

  • Graduation Speaker, [Early College], [05/2023]
  • First Generation College Student
  • Dean's List (Academic Honor), 2021 - 2023
  • Member of the Phi Theta Kappa (PTK) Honor Society
  • Member of the National Society of Leadership and Success (NSLS)
  • Cum Laude Graduate
  • Faith Formation Instructor, 3 years
  • Uno Game Champion

Affiliations

  • Artistic Skills in Drawing, Painting, and Crafting
  • Former Soccer Player
  • Community Volunteer
  • Video Editor Beginner
  • Digital Art Learner

Timeline

Drive-Thru Cashier

Biscuitville
08.2024 - Current

Painter

Student Painters
05.2024 - 07.2024

Customer Service Associate

Walgreens
01.2024 - 04.2024

Customer Service Associate

Walgreens
10.2022 - 08.2023

Cashier

Compare Foods
05.2021 - 08.2022

Bachelor of Arts - Arts Studies

North Carolina State University

Associate of Arts - Fine Arts

South Piedmont Community College

High School Diploma -

Union County Early College

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Kevin Picazo-Gonzalez